Service Advisor/Writer

Company: Jet City Harley Davidson
Location: Renton
Posted on: May 22, 2023

Job Description:

Job Title: - - - - - - - - - - - - - - - - - - - - - - - - - - Service Writer
Department: - - - - - - - - - - - - - - - - - - - - ServiceSupervisor: - - - - - - - - - - - - - - - - - - - - - - - Service ManagerSummary Description
Intake customer vehicles, diagnose problems and service needs; sell service and/or parts and communicate job status to customer.Duties and Responsibilities

• Ensure that repair orders are complete, legible and clearly described on the repair order.
• Estimate costs and completion times at point of sale. Clearly communicate them to customer.
• Review work-in-progress to ensure quality and timeliness.
• Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used.
• Make estimates for internal and wreck repairs with the assistance of the Service Manager.
• Forward all customer paid, warranty, and internal repair orders.
• Greet customer immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Notify customers ASAP of any changes, delays, or additional work needed.
• Upsell additional services that would benefit the customer and their overall riding experience.
• Handle customer complaints reasonably, showing empathy and a positive attitude.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Ensure customer' vehicle is cleaner than when it was dropped off.
• Perform other related duties as assigned or requested.Supervisory Responsibilities
  • NoneQualifications & Job Requirements
    • Outgoing, friendly personality and superior communication and customer service skills.
    • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
    • Experience with Point-of-Sale and parts & service management computer software or the ability to quickly learn due to general knowledge & experience with computers.
    • Maintain a positive attitude and relationship with all other employees.
    • Capable of pushing and loading motorcycles.
    • High school diploma or equivalent.
    • Valid driver's license and motorcycle endorsement.
    • Passion for the motorcycling lifestyle and riding community.
    • Attention to detail. -
    • High energy level needed.
    • Ability to work a flexible schedule including weekends, Holidays, and evenings.
    • Proficient in meeting deadlines on a timely manner.Physical Demands
      • Requires the use of both hands.
      • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
      • Requires the ability to balance and push a 600+lb motorcycle.Working Conditions
        • The noise level in the work environment is usually loud.
        • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
        • Occasionally exposed to exhaust fumes or other airborne particles.
        • Frequently works near moving mechanical parts.

Keywords: Jet City Harley Davidson, Renton , Service Advisor/Writer, Advertising , Renton, Washington