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Genesys Cloud Engineer

Company: TEKsystems, Inc
Location: Renton
Posted on: January 15, 2021

Job Description:

TEKsystems is looking for a Genesys Cloud Engineer to supportour enterprise client with their Genesys Cloud rollout to their enterprisecontact centers.The Genesys Cloud Engineer should be able to design andimplement Genesys Cloud (Formerly Genesys PureCloud) environment configuration,implementation and deployment to production. He/She is expected to work withtheir internal telecom, infra groups to support Genesys Cloud implementation.The Genesys Engineer is also responsible in establishing and maintenance ofuser accounts, profiles, file sharing, access privileges and security; performsdaily back-ups, researches, monitors, troubleshoots and resolve telephonyproblems. --- Ensure necessary technical help and support for Genesys Cloudimplementation. --- Provide collaborative approach in the design, implementation,support and maintenance of Genesys application. --- Design, configuration, maintenance, and support of IVRs andcall flows both for new and existing users. --- Provide consultation to different departments about currentfeatures of the VoIP system (Genesys). --- Isolate, reproduce and resolve problems using availablesystems and tools, and investigate potential workarounds for verified defects. --- To be the escalation support interface with customers andpartners when necessary and to ensure that the company is always represented inthe most positive manner. --- To help set the correct problem resolution expectations and toprovide timely progress reports to the appropriate levels of the supportorganization. --- Analysis of call logs to discover any underlying issues ortrends. --- Adhere strictly to Service Level Agreement on ticketresolution. --- Analyze business requirements from a Call-Center point ofview. --- Proactively monitors the system utilization to ensure that thevoice infrastructure is working optimally and capture potential issues beforebusiness impact is realized. --- Perform other related support duties, as required by thecompany. Minimum Skill Requirements --- 2-3 years of progressive, hands on working knowledge andexperience of Genesys application, SIP server, HA architecture, Voice routing,OCS and Genesys reporting. --- 2-3 years of Genesys Cloud (Formerly Genesys PureCloud)management, deployment and implementation --- Strong IVR development skills --- Working knowledge of Genesys Composer --- Knowledge of Genesys/Asterisk call routing management --- Strong troubleshooting skills & Strong attention to detail--- Ability to work in a fast-paced, team-oriented environment. --- A problem solver, analytical and with strong ability to adaptto change Technical Skills --- Genesys Cloud Implementation, Configuration and support.Genesys Cloud certifications would be good to have. AWS knowledge is alsopreferred. --- Strong knowledge and application of Agile MethodologiesDesirable Requirements --- Experience with the following products, technologies, andenvironments, Asterisk, SQL, SIP, RTP --- Working knowledge in Linux, Python, PHP and shell scriptingTopSkills Details:1. Genesys Cloud Experience (formerly Genesys PureCloud) eithermanaging, deploying, or implementing this tool. 2. SIP Server, Voice Routing, HA Architecture experience. 3. AWS Knowledge and ExperienceAdditionalSkills & Qualifications:Can sit anywhere in the country. need to work PST time. About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.SDL2017

Keywords: TEKsystems, Inc, Renton , Genesys Cloud Engineer, Engineering , Renton, Washington

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