Genesys Cloud Engineer
Company: TEKsystems, Inc
Location: Renton
Posted on: January 15, 2021
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Job Description:
TEKsystems is looking for a Genesys Cloud Engineer to supportour
enterprise client with their Genesys Cloud rollout to their
enterprisecontact centers.The Genesys Cloud Engineer should be able
to design andimplement Genesys Cloud (Formerly Genesys PureCloud)
environment configuration,implementation and deployment to
production. He/She is expected to work withtheir internal telecom,
infra groups to support Genesys Cloud implementation.The Genesys
Engineer is also responsible in establishing and maintenance ofuser
accounts, profiles, file sharing, access privileges and security;
performsdaily back-ups, researches, monitors, troubleshoots and
resolve telephonyproblems. --- Ensure necessary technical help and
support for Genesys Cloudimplementation. --- Provide collaborative
approach in the design, implementation,support and maintenance of
Genesys application. --- Design, configuration, maintenance, and
support of IVRs andcall flows both for new and existing users. ---
Provide consultation to different departments about currentfeatures
of the VoIP system (Genesys). --- Isolate, reproduce and resolve
problems using availablesystems and tools, and investigate
potential workarounds for verified defects. --- To be the
escalation support interface with customers andpartners when
necessary and to ensure that the company is always represented
inthe most positive manner. --- To help set the correct problem
resolution expectations and toprovide timely progress reports to
the appropriate levels of the supportorganization. --- Analysis of
call logs to discover any underlying issues ortrends. --- Adhere
strictly to Service Level Agreement on ticketresolution. ---
Analyze business requirements from a Call-Center point ofview. ---
Proactively monitors the system utilization to ensure that thevoice
infrastructure is working optimally and capture potential issues
beforebusiness impact is realized. --- Perform other related
support duties, as required by thecompany. Minimum Skill
Requirements --- 2-3 years of progressive, hands on working
knowledge andexperience of Genesys application, SIP server, HA
architecture, Voice routing,OCS and Genesys reporting. --- 2-3
years of Genesys Cloud (Formerly Genesys PureCloud)management,
deployment and implementation --- Strong IVR development skills ---
Working knowledge of Genesys Composer --- Knowledge of
Genesys/Asterisk call routing management --- Strong troubleshooting
skills & Strong attention to detail--- Ability to work in a
fast-paced, team-oriented environment. --- A problem solver,
analytical and with strong ability to adaptto change Technical
Skills --- Genesys Cloud Implementation, Configuration and
support.Genesys Cloud certifications would be good to have. AWS
knowledge is alsopreferred. --- Strong knowledge and application of
Agile MethodologiesDesirable Requirements --- Experience with the
following products, technologies, andenvironments, Asterisk, SQL,
SIP, RTP --- Working knowledge in Linux, Python, PHP and shell
scriptingTopSkills Details:1. Genesys Cloud Experience (formerly
Genesys PureCloud) eithermanaging, deploying, or implementing this
tool. 2. SIP Server, Voice Routing, HA Architecture experience. 3.
AWS Knowledge and ExperienceAdditionalSkills & Qualifications:Can
sit anywhere in the country. need to work PST time. About
TEKsystems:We're partners in transformation. We help clients
activate ideas and solutions to take advantage of a new world of
opportunity. We are a team of 80,000 strong, working with over
6,000 clients, including 80% of the Fortune 500, across North
America, Europe and Asia. As an industry leader in Full-Stack
Technology Services, Talent Services, and real-world application,
we work with progressive leaders to drive change. That's the power
of true partnership. TEKsystems is an Allegis Group company. The
company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.SDL2017
Keywords: TEKsystems, Inc, Renton , Genesys Cloud Engineer, Engineering , Renton, Washington
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