Company: Convergint Technologies
Posted on: January 7, 2021
Seattle prefered, remote possible, WA (Remote)
450 Shattuck Ave. S.
Renton, WA 98057
Minimum of five years of operations or project management
Experience in one or more of the following industries preferred:
electronic security, fire alarm & life safety, building automation
Previous leadership experience is desired
Position Summary: Responsible for building, promoting, and
maintaining a customer program and initiatives for one of
Convergints large global accounts. Guides and supports the
activities of multiple Operations and Sales leads managing
large/complex customer. Serves as a customer advocate and acts as a
single point of contact, facilitating all internal and external
communications. Effectively implements the execution of customers
installation and service strategies to exceed customer expectations
with cost effective solutions. Provides operational oversight,
guiding Convergint teams and partners to ensure customer
satisfaction, financial performance, and account growth.
1.Acts as a single point of contact on individual accounts,
responsible for managing communications for all Convergint
engagements. Becomes a subject matter expert on working with our
customers through an understanding of their business needs and
knowing how to navigate their organization.
2.Develops a program, sharing customer vision and expectations for
internal alignment. Deploys standard processes and tools that drive
internal efficiencies and fosters uniformity of work.
3.Manages, oversees, and coordinates all operational aspects of
global/strategic customer engagements for specific account.
Enforces the expectations of the customer with Convergint teams,
subcontractors, vendors, and partners, so we are our customers best
service provider. Always represents Convergint as a leader,
providing mentoring, coaching and development of our colleagues and
4.Serves as a customer advocate and liaison between Convergint
corporate, local offices, subcontractors, vendors, partners, and
manufacturers. Helps develop unique approaches and introduces
advanced solutions to customer challenges, building confidence in
Convergint as a trusted advisor.
5.Drives consistency in delivery of all Convergint services across
multiple locations, regions, and countries.
6.Ensures adherence to specific customer standards, industry best
practices, code requirements and/or market regulations.
7.Maintains all account documentation, directs all communications
and updates to the customer in a regular and proactive manner.
Delivers internal and customer business reviews on a consistent
8.Works with Convergint and customer technical teams to maximize
system uptime though regular monitoring of systems, preventative
maintenance programs and life-cycle management.
9.Engages with Lead Account Executive and local sales teams to
introduce additional Convergint offerings. Demonstrates value
though an understanding of technologies and services to bring
innovative solutions to our customers. Engages the support of
internal resources and partners to introduce expertise that helps
customers develop and implement their strategies.
10.Responsible for overall Customer Satisfaction in delivery of all
services. Proactively meets and communicates with customer. Seeks
feedback, driving continuously improvement. Resolves issues in an
effective and timely manner by engaging appropriate teams.
11.Tracks financial performance on all projects and services to
make sure all work is executing in a profitable manner. Compiles
reports to provide spend data internal teams and customer. Performs
account fiscal analysis to present trends and make business
12.Performs other duties and responsibilities as requested or
Excellent organizational skills related to Program/Project
Broad based industry and market knowledge of network and low
voltage building systems
Strong proficiency in Microsoft Office products, including Word,
Excel, PowerPoint, Visio, and Project
Experience with using Smartsheet
Exceptional written and oral communication skills, with ability to
deliver presentations to multiple levels of an organization
Strong financial competencies
Understanding of contract negotiation and administration
Strong work ethic with personal motivation to function individually
and part of a team
Ability to create internal and external organizational alignment
through relationships, communicating vision and team building
Understanding of appropriate levels of protection regarding to
customer personnel, information, and property, both real and
A leader that acts as a role model while guiding, developing, and
mentoring others within the organization
Strategic thinker with analytical problem-solving tools and
Capabilities in implementing program deliverables, leveraging
understanding of cultural differences in business practices for
other regions or countries
Bachelors degree in Engineering or related field
Certified Protection Professional (CPP)
Physical Security Professional (PSP)
Convergint Technologies is an Equal Opportunity Employer who is
committed to workforce diversity.
Minorities/Females/Disabled/Veterans are encouraged to apply.
Qualified applicants will receive consideration without regard to
age, race, color, religion, sex, sexual orientation, disability, or
national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background
investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only
candidates whose profiles closely match requirements will be
contacted for an inverview.
Keywords: Convergint Technologies, Renton , Program Manager, Executive , Renton, Washington
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