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Manager, Account Management II

Company: Kaiser Permanente
Location: Renton
Posted on: January 8, 2021

Job Description:

  • Responsible for the direction and continuous improvement of the Account Management team, ensuring the achievement of financially sustainable membership growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction and oversight of their respective market segment, including the development and execution of retention, marketing and growth strategies. This position also has responsibility for supporting the company's local presence and strategy by becoming involved with key organization, committees, and influences within the area of responsibility. Coach and develop the Account Management team in developing and executing against defined metrics regarding account management plans, in-group growth and retention, and monitoring of key business performance metrics to drive business results.Essential Responsibilities:
  • Manages the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners.
  • Sets and prioritizes team objectives and contributes to individual department's tactical execution of strategy.
  • Plans and establishes a course of action for team or unit; establishes priorities to accomplish goals, allocate resources and track results.
  • Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives.
  • Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback.
  • Effectively leverages KP's Manager Coaching Program to support team development and excellence.
  • Formulates moderately complex, effective strategies consistent with the business and competitive strategy of the organization and functional area. This may include analyses of competitive products and services, pricing support activities, advertising strategies, market size and potential, short and long term growth forecasts, and account management and sales processes and techniques.
  • Provides input, with regional and MSBD leaders, in the assessment, development and execution of business and market segment plans, including forecast and target setting activities.
  • Anticipates business, marketplace and competitor dynamics and develop/implement strategies the ensure growth and mitigate adverse risks.
  • Collaborates with Business Line Leaders across the Enterprise to measure and lower acquisition costs through the implementation of best practices and shared services.
  • Responsible for leading efforts to maintain connectivity and resolve issues through regional infrastructures to focus on presenting One Kaiser to our customers.
  • Implements strategies to improve regional performance, reduce regional variation, and aligns resources to successfully deliver on customer needs and expectations.
  • Builds effective channel strategies and relationships, specifically with key consultants and brokers.
  • Recommends changes in policies and procedures to achieve customer and KP goals.
  • Collaborates on the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.
  • Develops and implements comprehensive account plans to meet the overall business objectives for membership, revenue and margin.
  • Accountable for ensuring budget for department/team stays allocated budget/costs targets.
  • Assists in the development, population, and maintenance of program and/or region-wide relevant data and information, including competitive data, LOB financials, and ad hoc reporting.
  • Ensures a high level of service is provided to group customers and their brokers, agents and advisors.
  • Ensures and provides required documentation that account management activities and staff are operating as 100% compliant per state and internal regulatory guidelines.
  • Continuously improves tools, technology, and processes to optimize effectiveness.
    • Basic Qualifications:Experience
    • Minimum five (5) years of experience in sales, marketing, business development, or account management of which two (2) years must have been spent in a direct management capacity or two (2) years of demonstrated leadership experience.
    • Minimum three (3) years of the above experience in the healthcare or insurance industry or sales related industry.Education
    • Bachelor's degree in marketing, finance, business administration OR four (4) years experience in sales, marketing, business development, and/or account management.License, Certification, Registration
    • N/AAdditional Requirements:
    • Experience using effective verbal and written communication skills.
    • Experience in strong interpersonal, public presentation, and persuasion skills.
    • Possesses negotiation, consulting skills with facility to interact and influence senior leaders.
    • Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team.
    • Demonstrated strategic thinking and planning skills.
    • Demonstrated understanding of health care industry and local markets for managed health care products.
    • Demonstrated proficiency to interpret and communicate laws and regulations related to health care.
    • Demonstrated understanding of competitor's strengths, weaknesses and strategies.
    • Washington Disability insurance license required within 90 days of hire date.
    • If Occupational Health, no license requirement.Preferred Qualifications:
    • Proficiency in financial/underwriting concepts and a demonstrated ability to apply these concepts.PrimaryLocation : Washington,Renton,Renton Administration - BakerHoursPerWeek : 40Shift : DayWorkdays : Mon - FriWorkingHoursStart : 8:00 amWorkingHoursEnd : 5:00 pmJob Schedule : Full-timeJob Type : StandardEmployee Status : RegularEmployee Group/Union Affiliation : NUE-WA-04-NUE-Non Union EmployeeJob Level : Manager with Direct ReportsJob Category : Sales and MarketingDepartment : Large Group Account ManagementTravel : Yes, 5 % of the TimeKaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Keywords: Kaiser Permanente, Renton , Manager, Account Management II, Executive , Renton, Washington

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