Sales Operations Manager
Company: Kaiser Permanente
Location: Renton
Posted on: January 12, 2021
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Job Description:
Sales Operations ManagerLocation: Renton, WADate posted:
11/05/2020View Disability AccomodationsNavigating the Hiring
ProcessWe're here to support youHaving trouble with your account or
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or reach out to the web manager at kp-hireskp.org.Do you need a
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SubmissionsPre-Hire AssessmentsInterview ProcessPlease submit your
accommodation request and an HR Representative will contact you.
Description:The Sales Operations Manager report to the Director of
Sales and Business Operations. This role will support and manage
the team responsible for the customer facing roles of the sales
operations team. These functions include proposal writing,
performance guarantees, wellness solutions, and new sales
implementations. In addition, the successful candidate will partner
with Marketing to assist in executing on and managing of the sales
and value proposition messages through presentations, sales
collateral, RFP 'win themes', and the Executive Engagement Program.
The manager will work closely with the Sales leadership, Sales
staff and Marketing to help drive the strategies that are set for
each line of business, with the messaging management and tactics to
win and retain profitable business.Essential
Responsibilities:Manage proposal management staff and proposal
content, RFPs, sales collateral (in coordination with Marketing),
sales messaging and presentations for all lines of business in the
Sales department. This will include working with Sales leadership
and Marketing to develop and present a clear value proposition and
total cost of care message.With a clear understanding of the sales
process, will drive production/control of all presentations and
group pricing proposals Will coordinate and manage resources to
respond to RFP ad RFI requests from prospective and current
clientsWill manage and drive the work related to the Washington
Health Alliance and eValue8 requests for informationCoordinate with
Marketing and Product resources to assure that New Sales and
Account Management proposals and presentation materials for all
lines of business are updated and reflect current and correct
product information.Manage staff who execute with producers and
customers the Employer WellnessSolutions and Plan Performance
Profile presentationsSupport with the management of the Plan
Performance Profile (PPP) process. This will include helping in
assisting with medical staff and A&U staff who are integral
partners of the PPP team.Help with the creation of the messaging
and presentations, to remain consistent with the enterprise and
delivery system value propositionsWill support the Employer
Wellness Solutions work, including vendor relationship, reporting,
selling and value proposition messagingDevelop, manage, and
operationalize a team that works closely with Sales Health Plan
Administration and focuses on implementing new groups.This will
include both fully- and self-insured new businessWill partner with
the Sales staff and leadership to create an implementation plan
that is standard and capable, but meets each specific customers'
needsWill work closely with Health Plan Administration to ensure a
smooth transition along the value streamDevelop, manage and
operationalize the Executive Engagement Program in coordination
with the Marketing and Sales teams.Will be responsible for creating
a work plan, standard work and tools to create an Executive
Engagement program for the targeted account strategiesTrain sales
staff and leadership and executives on how to interact with
customers and create common goals for the program and each
clientWill work with staff and executives to drive the strategies
set for the producers and clients.Assist in the management of
schedules and the follow up documentation of client visitsWill
manage the pipeline of the groups in the targeted accounts to
ensure the correct groups are identified, added and executed to the
strategies and tactics for each identified group.Basic
Qualifications:ExperienceMinimum five (5) years of management
experience and experience as a proposal writer for a Sales
department required.EducationBachelor's degree OR combination of
two (2) years of post-secondary education and two (2) years
directly related experience.License, Certification,
RegistrationN/AAdditional Requirements:Proficiency with Microsoft
Office Suite, Adobe products and Lotus NotesExceptional
interpersonal communications (both verbal and written)Preferred
Qualifications:Ten (10) or more years experience as a proposal
writer; experience in sales and marketing.Knowledge of employee
benefits, i.e. wellness and medical.Primary Location:
Washington,Renton,Renton Administration - BakerAdditional
Locations: United States Scheduled Weekly Hours: 40Shift:
DayWorkdays: Mon, Tue, Wed, Thu, FriWorking Hours Start: 8:00
AMWorking Hours End: 5:00 PMJob Schedule: Full-timeJob Type:
StandardEmployee Status: RegularEmployee Group/Union Affiliation:
NUE-WA-04-NUE-Non Union EmployeeJob Level: Manager with Direct
ReportsJob Category: Sales and MarketingDepartment: Sales
OperationsTravel: NoKaiser Permanente is an equal opportunity
employer committed to a diverse and inclusive workforce. Applicants
will receive consideration for employment without regard to race,
color, religion, sex (including pregnancy), age, sexual
orientation, national origin, marital status, parental status,
ancestry, disability, gender identity, veteran status, genetic
information, other distinguishing characteristics of diversity and
inclusion, or any other protected status.External hires must pass a
background check/drug screen. Qualified applicants with arrest
and/or conviction records will be considered for employment in a
manner consistent with federal and state laws, as well as
applicable local ordinances, including but not limited to the San
Francisco and Los Angeles Fair Chance Ordinances.
Keywords: Kaiser Permanente, Renton , Sales Operations Manager, Executive , Renton, Washington
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