Account Management II
Company: Kaiser Permanente
Location: Renton
Posted on: May 13, 2022
Job Description:
Responsible for retention, increased membership, and the sale of
new products and services for existing accounts in assigned book of
business to achieve membership, revenue and margin targets. Creates
and executes a business plan that positions KP to optimize our
opportunities across book of business. Develops and implements
marketing/account/book of business strategies which enhance Kaiser
Permanente's position in the market. Leads the work of account
teams and account support to ensure the execution of effective
sales strategies. Develops strategic partnerships to optimize
account growth.
Essential Responsibilities:
- Develops and executes account and/or book of business plans to
ensure attainment of book-specific goals.
- Develops open enrollment strategies to achieve growth targets.
- Meets or exceeds assigned retention and growth targets for
existing accounts in assigned Book of Business.
- Positions the organization competitively to ensure optimal
membership growth and to protect against losses.
- Uses pricing and products to anticipate and to create
opportunities for growth which may include effective use of the
revenue investment funds or other alternative options to support
business targets.
- Identifies, capitalizes and closes on cross sell opportunities.
- Analyzes and improves the risk position in a group.
- Develops 365 strategies and Open Enrollment engagement plans to
achieve growth targets.
- Collaborates with stakeholders to develop and execute territory
and account management sales plans and strategies.
- Identifies and prioritizes target accounts/agencies, developing
specific account plans, and directing daily activities to achieve
account goals.
- Effectively manages all aspects of the regional renewal process
including administration functions, negotiations and customer
presentations.
- Obtains, utilizes and accurately analyzes key competitive data
for management in a timely manner that facilitates achieving
desired account results.
- Identifies and analyzes current industry and competitor trends,
and applies knowledge of marketplace to account planning processes.
- Identifies and coordinates marketing, management and technical
resources to achieve existing account sales plan objectives.
- Recommends and negotiates the strategy and changes with
customers by offering a range of tailored options to meet the
various needs of all constituents.
- Collaborates with Sales Executives/Manager to maintain positive
relationships with external stakeholders.
- Builds and maintains broker and/or channel partnerships to
increase business potential.
- Continuously engages customers and/or channels to understand
KP's value from the customers' point of view and strategically
align our capabilities to fill their needs.
- Ensures that account data is current, accurate and complete on
internal sales tracking system(s).
- Internal work includes the creation of strategic documents and
tracking progress towards identified goals in Sales Connect.
- Develops and executes demonstrations and training to teach
employers, brokers and/or agency contacts KP online technology to
maximize of all KP online tools.
- Effectively leverages use of supporting staff including
Associate Account Managers to optimize sales execution and time
management between membership and employer focused activities.
- Supports National Accounts in ensuring successful execution of
systems, processes, by working with key departmental interfaces and
partners within the region, as applicable.If Occupational Health:
- Collaborates on the development of ongoing strategies and
engagement plans to achieve growth targets.
Basic Qualifications:Experience
- Minimum three (3) years of experience in marketing, business
development, and/or managing business to business relationships.
- If Occupational Health: Minimum three (3) years of experience
in workers' compensation processes, products, and
contracts.Education
- Bachelor's degree in marketing, finance, business
administration OR four (4) years of experience in marketing,
business development, and/or managing business to business
relationships.
- If Occupational Health: Bachelor's degree in finance, business
administration,risk management and insurance, nursing OR four (4)
years of experience in business development, risk management,
and/or insurance.License, Certification, Registration
- N/A
Additional Requirements:
- Proven track record of meeting individual business objectives.
- Strong customer service skills with the ability to articulate
and respond to complex issues.
- Strong computer and analytic skills, including experience
creating client presentations using Microsoft Office programs and
use of client databases.
- Effective verbal and written communication skills.
- Strong interpersonal, presentation, and persuasion skills.
- Effective account management skills.
- Excellent customer service phone skills.
- Ability to multi-task in a fast paced environment and a quick
learner of key information.
- Collaborative work style.
- If Occupational Health: Expertise in handling difficult client
issues related to workers' compensation services, policies and
procedures.
- If Occupational Health: Working knowledge of and experience
with employee group benefits.
- If Occupational Health: Knowledge of occupational health care
industry, understanding of current/future trends and changes in
laws/regulations.
- Washington Disability insurance license required within 90 days
of hire date.
- If Occupational Health, no license requirement.
Preferred Qualifications:
- Two (2) years of experience in sales, account management or
health plan administration in health care industry.
- Two (2) years of experience in underwriting processes,
healthcare products and contracts.
- Background experience in brokerage/consultant, insurance
carrier, TPA, or benefits administration provides an advantage.
PrimaryLocation : Washington,Renton,Renton Administration -
Baker
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-WA-04-NUE-Non Union
Employee
Job Level : Individual Contributor
Job Category : Sales and Marketing,Sales & Marketing
Department : Renton Admin Baker - Grp Rltn-Sales-Lrg Grps Diviii -
1130
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a
diverse and inclusive workforce. Applicants will receive
consideration for employment without regard to race, color,
religion, sex (including pregnancy), age, sexual orientation,
national origin, marital status, parental status, ancestry,
disability, gender identity, veteran status, genetic information,
other distinguishing characteristics of diversity and inclusion, or
any other protected status.
Keywords: Kaiser Permanente, Renton , Account Management II, Executive , Renton, Washington
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