Medical Program Director, Child/Adolescent Focus Program
Company: Michigan Chapter American Academy of Pediatrics.
Posted on: November 18, 2022
JOB SUMMARY The Medical Program Director is accountable for
delivering the KP Promise to every member, every time. "Quality you
can trust; Convenient and easy to get care; Care with a personal
touch; Affordable". The Medical Program Director will provide the
WPMG leadership direction, vision, and oversight to their specialty
program collaboratively with their HP dyad partner, as applicable
and the Mental Health and Wellness Medical Director for assigned
area of clinical operations. The Medical Program Director is
responsible for development, direction, communication and execution
to operational standards/guidelines, patient flow, and quality for
their clinical specialty. The Medical Program Director will
collaborate with their Health Plan partner and other stakeholders
to ensure all regulatory and accreditation standards are met and
exceeded in the execution of clinical specialty strategies. The
ideal candidate should have experience with psychological testing
and mental health assessment, diagnosis, treatment for children and
adolescents presenting with for broad range of mental health needs,
including mood, anxiety, behavior disorders, and neurodevelopmental
disorders of childhood. Responsibilities would include conducting
psychological assessments (test administration & interpretation),
as well as providing outpatient psychotherapy to individual child
and adolescent patients and their families. The candidate should
have skills in psychological testing, evidence-based interventions
including CBT, ACT, DBT, behavioral therapies as well as parent
management strategies. Experience in working with children and
adolescents with autism spectrum disorders and substance use
disorders is desirable. The Medical Program Director job
description may be revised over time based on operational needs.
PRINCIPAL DUTIES & RESPONSIBILITIES Responsibility Description
- In conjunction with multidisciplinary leadership, develop goals
and objectives for clinical specialty.
- In conjunction with dyad partner, make recommendations
regarding staffing levels necessary to fulfill clinical specialty
goals and objectives
- Design and execute comprehensive implementation plans for
program model that delivers sustainable and robust processes
- Promote efficiency of clinical specialty practices using
process improvement technology.
- Work with business and innovation teams to develop new business
models for delivery of specialty services.
- Ensures that program strategy is forward compatible with future
growth needs and takes into account future hub planning, as needed.
- Develop and implement policies and procedures, provide clinical
oversight, and provide overall direction of all programs associated
with clinical specialty.
- In conjunction with multidisciplinary stakeholders, develop
evidenced-based clinical practice guidelines to ensure the highest
possible clinical outcomes, reduce clinical practice variation, and
appropriate utilization of resources.
- Co-manage clinical specialty registries/populations as
- Ensure that patient care is provided in accordance with
applicable law and accrediting agency standards to the fullest
- Accountable for leading local and regional meetings. Attends
departmental meetings monthly to ensure a two-way flow of
communication, problem solving, and relationship building.
Determine a rounding schedule with your manager.
- Meet regularly with your manager and their dyad partner to
review clinic performance outcomes, issues and opportunities.
- Collaborate with primary care, continuum of care, and specialty
departments to optimize around education. Ensure communication and
establishment of clear handoffs and guidelines between teams to
enhance the quality of care and experience provided to our
- Establish clear protocols and guidelines for health plan clinic
partners and lead through influence and effective
- Ensure alignment of operations with specialty standards and
develop additional standards or practice guidelines (i.e. visit
length, referrals, staffing levels, workload, etc.) as needed to
best support clinic operations workflows (including inbox
management, case management and reading time).
- Responsible for developing exceptional service and ownership
culture in all sites.
- Actively builds a culture of equity by understanding health
disparities and creating system level interventions to address
- Provide leadership across multidisciplinary teams to ensure
KPWA provides a seamless, integrated, high quality and high
compassion experience for all members utilizing clinical
- Models inclusive leadership qualities including self-awareness,
humility and curiosity. Operational Excellence & Quality
- Participate in KPWA regional, KP National and Permanent Medical
Group meetings related to clinical specialty and inter-regional
work with other Permanente Medical Groups (PMGs) when possible and
- Meet regularly with your manager and their dyad partner to
review clinic performance outcomes, issues and opportunities
- May participate in "program-specific" boards or committees
- Meet with Care Delivery personnel as required assuring that
safe quality care is continuously provided to all patients
receiving care through KPWA's clinical specialty.
- May partner and coordinate with hospitalists and regional
hospitals within clinical specialty scope.
- Responsible for day-to-day business management of the program
and participates in various meetings as needed to improve the
performance of the program and improve practice efficiency, a focus
on patient access, scheduling, and experience, as well as a focus
on quality, safety, and managing clinical risk.
- Partners with Specialty Senior Medical Directors and District
Medical Directors and leaders in Quality to ensure high quality of
care, and links with them to design and strategically plan
operational programs and initiatives to continuously improve our
quality of care. Financial Stewardship
- Gives input on network design and repatriation of clinical
- Lead and participate in work groups, as directed by leadership,
aimed at improving utilization, coordination, contracting or
internalization of services.
- Define optimal practice environment (tools, processes,
equipment, etc.) to promote highly efficient physician
- Partner with WPMG Business partner on business case development
or improvement initiatives for leadership considerations. JOB
SPECIFICATIONS EDUCATION REQUIRED DESCRIPTION PREFERRED Minimum:
PhD with experience in a health care business leadership role not
including required experience below. Completion of approved
Internship and post-doctoral fellowship training program. MBA, MHA,
or MPH - health administration or related field. LICENSES,
CERTIFICATIONS OR OTHER ESSENTIAL QUALIFICATIONS REQUIRED
DESCRIPTION PREFERRED Minimum: Current unrestricted appropriate
Washington State license, e.g., physician, Physician's Assistant,
Doctor of Optometry license. Credentialed by KPWA Board eligible
Meets WPMG performance standards for quality, service, access,
coding and documentation. Maintains Board Certification and seeks
to maintain knowledge of major advances in the practice of medicine
and within specialty area. EXPERIENCE REQUIRED DESCRIPTION
PREFERRED Minimum: 1-3 years: Experience in clinical program
design, development including evaluation of outcomes. Experience in
a highly collaborative and/or matrixed environment. 3-5 years:
Recent and progressive management, program, or business development
experience. Experience in the service lines for which the position
is accountable. COMPETENCIES Competencies : Skills, Knowledge &
Behaviors that are required for performing the job. COMPETENCIES
DESCRIPTION REQUIRED/PREFERRED Management Demonstrated leadership
skills with the ability to direct the activities of others on a
direct or matrix team basis. Ability to collaborate and be
influential across structures and roles Ability to juggle and
effectively and timely addresses the demands of the complex medical
environment such as medical/legal issues, staff concerns, customer
demands, performance improvement, workforce engagement, etc.
Celebrate successes, recognize excellence in performance, and
communicate accomplishments to build pride. Model and promote an
effective partnership within KPWA. Understands the fundamentals of
bias and is able to take this into account as a leader. Understands
the value of diverse teams and demonstrates commitment to
diversifying the medical group and leadership. Required Delivery
Systems Knowledge of delivery system operations, healthcare
delivery systems and trends. Required Business Acumen Knowledge of
business process and rapid cycle improvement and systems thinking.
Ability to create clear written and oral communications to support
WPMG's and KP's vision, mission, and operating plan with the
medical group at large; the community at large; WPMG Board; and
leadership forums. Ability to participate in activities to maintain
knowledge of major advances in the practice of medicine through
attendance of external conferences, educational seminars and
involvement in professional association activities. Ability to
participate in activities to enhance knowledge of administrative
operations through educational efforts and involvement in
professional association activities. Required Decision Making
Communication Ability to challenge established ways and lead
change. Demonstrated effective problem solving and decision-making
skills. Proven negotiation and conflict resolution skills.
Excellent communication skills. Translate and communicate WPMG
mission, vision and performance to staff. Required Human Resource
Skills Financial and human resource management skills; demonstrated
success working with medical staff. Required Project Management
Project management and data analytics skills. Preferred
Keywords: Michigan Chapter American Academy of Pediatrics., Renton , Medical Program Director, Child/Adolescent Focus Program, Executive , Renton, Washington
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