Account Management II
Company: Kaiser Permanente
Location: Renton
Posted on: May 27, 2023
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Job Description:
Responsible for retention, increased membership, and the sale of
new products and services for existing accounts in assigned book of
business to achieve membership, revenue and margin targets. Creates
and executes a business plan that positions KP to optimize our
opportunities across book of business. Develops and implements
marketing/account/book of business strategies which enhance Kaiser
Permanentes position in the market. Leads the work of account teams
and account support to ensure the execution of effective sales
strategies. Develops strategic partnerships to optimize account
growth.
Essential Responsibilities:
Develops and executes account and/or book of business plans to
ensure attainment of book-specific goals.
Develops open enrollment strategies to achieve growth targets.
Meets or exceeds assigned retention and growth targets for existing
accounts in assigned Book of Business.
Positions the organization competitively to ensure optimal
membership growth and to protect against losses.
Uses pricing and products to anticipate and to create opportunities
for growth which may include effective use of the revenue
investment funds or other alternative options to support business
targets.
Identifies, capitalizes and closes on cross sell opportunities.
Analyzes and improves the risk position in a group.
Develops 365 strategies and Open Enrollment engagement plans to
achieve growth targets.
Collaborates with stakeholders to develop and execute territory and
account management sales plans and strategies.
Identifies and prioritizes target accounts/agencies, developing
specific account plans, and directing daily activities to achieve
account goals.
Effectively manages all aspects of the regional renewal process
including administration functions, negotiations and customer
presentations.
Obtains, utilizes and accurately analyzes key competitive data for
management in a timely manner that facilitates achieving desired
account results.
Identifies and analyzes current industry and competitor trends, and
applies knowledge of marketplace to account planning processes.
Identifies and coordinates marketing, management and technical
resources to achieve existing account sales plan objectives.
Recommends and negotiates the strategy and changes with customers
by offering a range of tailored options to meet the various needs
of all constituents.
Collaborates with Sales Executives/Manager to maintain positive
relationships with external stakeholders.
Builds and maintains broker and/or channel partnerships to increase
business potential.
Continuously engages customers and/or channels to understand KPs
value from the customers point of view and strategically align our
capabilities to fill their needs.
Ensures that account data is current, accurate and complete on
internal sales tracking system(s).
Internal work includes the creation of strategic documents and
tracking progress towards identified goals in Sales Connect.
Develops and executes demonstrations and training to teach
employers, brokers and/or agency contacts KP online technology to
maximize of all KP online tools.
Effectively leverages use of supporting staff including Associate
Account Managers to optimize sales execution and time management
between membership and employer focused activities.
Supports National Accounts in ensuring successful execution of
systems, processes, by working with key departmental interfaces and
partners within the region, as applicable.
If Occupational Health:
Collaborates on the development of ongoing strategies and
engagement plans to achieve growth targets.
Minimum Qualifications:
Minimum three (3) years of experience in marketing, business
development, and/or managing business to business
relationships.
If Occupational Health: Minimum three (3) years of experience in
workers compensation processes, products, and contracts.
Bachelors degree in marketing, finance, business administration or
related degree OR four (4) years of experience in marketing,
business development, and/or managing business to business
relationships.
If Occupational Health: Bachelors degree in finance, business
administration,risk management and insurance, nursing OR four (4)
years of experience in business development, risk management,
and/or insurance.
Proven track record of meeting individual business objectives.
Strong customer service skills with the ability to articulate and
respond to complex issues.
Strong computer and analytic skills, including experience creating
client presentations using Microsoft Office programs and use of
client databases.
Effective verbal and written communication skills.
Strong interpersonal, presentation, and persuasion skills.
Effective account management skills.
Excellent customer service phone skills.
Ability to multi-task in a fast paced environment and a quick
learner of key information.
Collaborative work style.
If Occupational Health: Expertise in handling difficult client
issues related to workers compensation services, policies and
procedures.
If Occupational Health: Working knowledge of and experience with
employee group benefits.
If Occupational Health: Knowledge of occupational health care
industry, understanding of current/future trends and changes in
laws/regulations.
Preferred Qualifications:
Two (2) years of experience in sales, account management or health
plan administration in health care industry.
Two (2) years of experience in underwriting processes, healthcare
products and contracts.
Background experience in brokerage/consultant, insurance carrier,
TPA, or benefits administration provides an advantage.
COMPANY: KAISER
TITLE: Account Management II
LOCATION: Renton, Washington
REQNUMBER: 1134828
External hires must pass a background check/drug screen. Qualified
applicants with arrest and/or conviction records will be considered
for employment in a manner consistent with Federal, state and local
laws, including but not limited to the San Francisco Fair Chance
Ordinance. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, protected veteran, or
disability status.
Keywords: Kaiser Permanente, Renton , Account Management II, Executive , Renton, Washington
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