Phlebotomist II - Site Lead
Company: Quest Diagnostics
Location: Renton
Posted on: May 8, 2022
|
|
Job Description:
Go the extra mile.Patients and Physicians rely on our diagnostic
testing, information and services to help them make better
healthcare decisions. These are often serious decisions with far
reaching consequences, and require sensitivity, tact and a clear
dedication to service. It's about providing clarity and hope.In
Patient Services you will work for the world leader in the
industry, with a career where you can expand your skills and
knowledge. You'll have a role where you can act with
professionalism, you can inspire colleagues, and you can care about
the work we do and the people we serve.At Quest, Patient Service
roles are tremendously important - it is a patient-focused role
where it is essential to remember that there is a life and person
behind every test tube. Your skills are critical, as is your
ability to work with the patients. The role is varied and offers a
developing career in Phlebotomy due to the scale and reach of
Quest. You can grow and improve your skills in a fast-moving,
supportive team environment. Most importantly, you can help us make
a real difference.Phlebotomist II - Site LeadRep, PS II (Phleb) -
Site Lead - Renton, WA - Monday-Friday (Rotational Saturday)*Proof
of COVID-19 vaccination will be required - exemptions from
vaccination requirement for medical and religious reasons will be
considered if a conditional offer of employment is extendedJob
SummaryThe Patient Services Representative II Site Lead (PSR II -
Site Lead) represents the face of our company to patients who come
to Quest Diagnostics, both as part of their health routine or for
insights into life-defining health decisions. The PSR II Site Lead
draws quality blood samples from patients and prepares those
specimens for lab testing while following established practices and
procedures. The PSR II Site Lead has direct contact with patients
and creates an atmosphere of trust and confidence while explaining
procedures to patients and drawing blood specimens in a skillful,
safe and accurate manner. The PSR II Site Lead will direct daily
activity at a Patient Service Center (PSC) or In-Office Phlebotomy
(IOP) and leads one or more PSR on site. The PSR II Site Lead will
demonstrate Quest Leadership Behaviors while focusing on process
excellence skills and sensitivity to confidentiality and accuracy
to patient information. Successful applicants may be assigned to
work in a doctor's office, a patient service center, in a house
call environment, long term care or as business needs dictate. Job
Accountabilities (Responsibilities)Collect specimens according to
established procedures.This includes, but not limited to: drug
screens, biometric screening and insurance exams.Administer oral
solutions according to established training.Research test/client
information and confirm and verify all written and electronic
orders by utilizing lab technology systems or directory of
services.Responsible for completing all data entry requirements
accurately including data entry of patient registration; entry of
test order from requisition or pulling order from database;
managing Standing Orders. Enter billing information and collect
payments when required, including the safeguarding of assets and
credit card information. Data entry and processing specimens
including: labeling, centrifuging, splitting, and freezing
specimens as required by test order.Perform departmental-related
clerical duties when assigned such as data entry, inventory, stock
supplies, and answer phones when needed.Read, understand and comply
with departmental policies, protocols and procedures: (i.e.
Procedure Manuals, Safety Manual, Compliance Manual, Automobile
Policies and Procedures, Employee Handbook, Quality Assurance
Manual); and ensure that all staff members follow
instructions.Perform verification of patient demographic info /
initials including patient signature post-venipuncture to verify
tubes were labeled in their presence and that the name on the label
is correct.Assist with compilation and submission of monthly
statistics and data. Maintain all appropriate phlebotomy logs in a
timely manner and based on frequency, such as maintenance logs and
temperature logs.Complete training courses and keep up-to-date with
the latest phlebotomy techniques.Travel to Territory Manager
meeting if held off-site or off normal shift.Participate on special
projects and teams.Stay-up-to-date on company communications and
assist with the distribution of technical information to the work
group.Perform Point of Care (POC) testing at those sites where
needed and the complete training/competency evaluations per
Standing Operating Procedure (SOP).With appropriate training, act
as mentor and resource for new employees, assisting with transition
into the PSC work environment and the familiarity with established
procedures.Assist with periodic inventory counts, report shortages
and problems to group leader or supervisor as they occur.Assist
with the preparation of schedules for the assigned work group or
PSCs.Communicate professionally with clients to resolve or refer,
and document problems, prepare problem documentation and report
critical issues as they occur.Ensure staff is following all safety
precautions by wearing a clean, button lab coat, gloves and face
shield when required.Assist supervisors with the implementation of
SOPs for phlebotomy services in accordance with Quest Diagnostics
guidelines.Ensure facilities are neat, clean and in good repair,
takes appropriate action to advise Group Lead or Supervisor of
required repairs and maintenance.Will be required to act as a
coach, mentor, instructor and resource advisor for new employees,
as well as be the point of contact to staff on site and provide
regular input to the group lead or supervisor.Job
RequirementsAbility to provide quality, error free work in a
fast-paced environment.Ability to work independently with minimal
on-site supervision.Excellent phlebotomy skills to include
pediatric and geriatric.Flexible and available based on staffing
needs, which includes weekends, holidays, on-call and
overtime.Committed to all Quest Diagnostics policies & procedures
including company dress code, Employee Health & Safety, and Quest
Diagnostics Everyday Excellence Guiding Principles.Must be able to
make decisions based on established procedures and exercise good
judgment.Must have reliable transportation, valid driver license,
and clean driving record, if applicable.Travel and flexible hours
required to work multiple locations and required to cover at
Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy
locations with minimal notice.Capable of handling multiple
priorities in a high volume setting.Must demonstrate superior
customer focus; ability to communicate openly andtransparently with
peers, supervisors and patients; ability to accelerate and embrace
change throughout Quest; and knowledge of our business.Physical
Requirements Lift light to moderately heavy objects.The normal
performance of duties may require lifting and carrying
objects.Objects in the weight range of 1 to 15 pounds are lifted
and carried frequently; objects in the weight range of 16 to 25
pounds are lifted and carried occasionally and objects in the
weight range of 26 to 40 pounds are seldom lifted and
carried.Objects exceeding 41 pounds are not to be lifted or carried
without assistance.Must be able to sit or stand for long periods of
time; requires long hours of eye and hand coordination.Must be able
to perform repetitive tasks with dominant hand frequently to
constantly throughout the day.Position requires travel. Extensive
use of phone and PC. Fine dexterity with hands/steadiness. Talking.
Walking. Balancing. Bending/kneeling. Pushing/pulling.
Reaching/twisting. [All requirements are subject to possible
modifications to reasonably accommodate individuals with
disabilities.All duties and requirements are essential job
functions.]Required Education1. High school diploma or
equivalent.2. Medical training: medical assistant or paramedic
training preferred.3. Phlebotomy certification preferred. Required
in California, Nevada, and Washington. Work Experience1. Three
years phlebotomy experience required, inclusive of pediatric,
geriatric and capillary collections.2. Minimum 2 years in a Patient
Service Center environment preferred.3. Customer service in a
retail or service environment preferred.4. Keyboard/data entry
experience.req92722All requirements are subject to possible
modifications to reasonably accommodate individuals with
disabilities. Quest Diagnostics is an Equal Opportunity Employer:
Women / Minorities / Veterans / Disabled / Sexual Orientation /
Gender Identity / Citizenship.Requisition.ID
Keywords: Quest Diagnostics, Renton , Phlebotomist II - Site Lead, Healthcare , Renton, Washington
Click
here to apply!
|