Import Customer Service (Temporary to Hire / Willi
Company: HITACHI
Location: Renton
Posted on: June 19, 2022
Job Description:
Job DescriptionThe successful candidate in this position will
learn to possess key skills and experience which include knowledge
of international import transportation. This is a temporary to hire
position and will require excellent organizational skills with the
ability to multi-task along with producing accurate workflow in a
fast-paced, high-pressure freight forwarding operations environment
while positively contributing to the success of the team.
QUALITIES:
- Ethical with sound judgement
- Possess a passion to help team members
- Strong customer relations
- Detail-oriented
- Reliable, follows through
- Balances team's needs with goals of organization
- Outstanding written, verbal, presentation and organization
communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: The
following reflects management's definition of essential functions
for this job but does not restrict the tasks that may be assigned.
Management may assign or reassign duties and responsibilities for
this job at any time due to reasonable accommodations or other
reasons.
- Performing tasks safely
- Ensuring area housekeeping requirements are met
- Abiding by all OSHA rules and Vantec Hitachi Transport System
(USA), Inc.'s safety practices
- Meeting established procedures and productivity, safety and
quality standards
- Meets attendance and punctuality standards
- Coordinating shipment bookings, tracking, and updating the
status of shipments on a daily basis
- Ensuring accurate and timely data entry into the CargoWise
operating system
- Maintains effective communication with customers, vendors,
other Vantec Hitachi Transport offices, and co-workers through a
high volume of e-mails, phone calls and in- person
- Liaising with third parties to move goods (by road, rail or
sea) in accordance with customer requirements
- Working closely with customers, colleagues and third parties to
ensure smooth operations to deadlines
- Managing multiple customers across the globe coordinating
shipments between multiple carriers and modes of
transportation
- Investigating and planning the most appropriate route for a
shipment, taking into account the nature of the goods, cost,
transit and time
- Monitoring of reports on a weekly basis
- Ensuring accurate and timely billing to customers
- Meeting key performance indicators to support the department,
branch, product and overall company goals
- Understanding the operational process flow and constantly
seeking ways to improve for efficiency
- Performing other duties as assigned by the Manager
COMPETENCIES:
- Strategic Thinking
- Problem Solving/Analysis
- Project Management
- Communication Proficiency
- Personal Effectiveness/Credibility
- Multi-tasking EDUCATIONAL AND EXPERIENCEREQUIREMENTS AND
PREFERENCES:
- Excellent verbal and written communications skills
- High school diploma / GED
- Minimum 1 year operational freight forwarding experience
preferred but not required
- Effective, clear, and concise communication skills
- Detail oriented with ability to solve problems independently as
well as in a team environment
- Demonstrated experience interacting, developing and maintaining
customer relationships
- Proven success in and improving quality, service, safety and
client relationship in a fast-paced high-pressure setting
- Proven competencies in Microsoft Office products
- Ability to understand any and all safety requirements and
regulations (OSHA)
- Ability to work flexible hours according to business
needsADDITIONAL ELIGIBILITY QUALIFICATIONS:
- Ability to read, analyze and interpret documents
- Ability to respond effectively to inquiries or complaints WORK
AUTHORIZATION/SECURITY CLEARANCE (if applicable):
- Must be legally authorized to work in the United States OTHER
DUTIES: Please note this job description is not designed to cover
or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice. PHYSICAL REQUIREMENTS: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. While
performing the duties of this job, the employee is required to see,
talk, hear, stand, walk, and sit for prolonged periods of time. The
employee is required use hands/fingers to handle or feel, lift,
carry, and reach with hands, arms, shoulders, and legs. The
employee is occasionally required to bend, kneel, stoop, crouch,
climb or balance. The employee must regularly lift and/or move up
to 10 pounds, frequently lift and/or move up to 25 pounds and
occasionally lift and/or move up to 35 pounds. WORK ENVIRONMENT:
Most work time will be spent in an office setting where the
environment is climate controlled. Vantec Hitachi Transport System
(USA), Inc. is an equal opportunity organization. We recruit,
employ, train, compensate, and promote without regard to race,
religion, creed, color, national origin, age, gender, sexual
orientation, gender identity, marital status, disability, veteran
status, or any other basis protected by applicable federal, state
or local law. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. EOE/M/F/D/V
Keywords: HITACHI, Renton , Import Customer Service (Temporary to Hire / Willi, Hospitality & Tourism , Renton, Washington
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