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Import Customer Service (Temporary to Hire / Willi

Company: HITACHI
Location: Renton
Posted on: June 19, 2022

Job Description:

Job DescriptionThe successful candidate in this position will learn to possess key skills and experience which include knowledge of international import transportation. This is a temporary to hire position and will require excellent organizational skills with the ability to multi-task along with producing accurate workflow in a fast-paced, high-pressure freight forwarding operations environment while positively contributing to the success of the team. QUALITIES:

  • Ethical with sound judgement
  • Possess a passion to help team members
  • Strong customer relations
  • Detail-oriented
  • Reliable, follows through
  • Balances team's needs with goals of organization
  • Outstanding written, verbal, presentation and organization communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities for this job at any time due to reasonable accommodations or other reasons.
    • Performing tasks safely
    • Ensuring area housekeeping requirements are met
    • Abiding by all OSHA rules and Vantec Hitachi Transport System (USA), Inc.'s safety practices
    • Meeting established procedures and productivity, safety and quality standards
    • Meets attendance and punctuality standards
    • Coordinating shipment bookings, tracking, and updating the status of shipments on a daily basis
    • Ensuring accurate and timely data entry into the CargoWise operating system
    • Maintains effective communication with customers, vendors, other Vantec Hitachi Transport offices, and co-workers through a high volume of e-mails, phone calls and in- person
    • Liaising with third parties to move goods (by road, rail or sea) in accordance with customer requirements
    • Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines
    • Managing multiple customers across the globe coordinating shipments between multiple carriers and modes of transportation
    • Investigating and planning the most appropriate route for a shipment, taking into account the nature of the goods, cost, transit and time
    • Monitoring of reports on a weekly basis
    • Ensuring accurate and timely billing to customers
    • Meeting key performance indicators to support the department, branch, product and overall company goals
    • Understanding the operational process flow and constantly seeking ways to improve for efficiency
    • Performing other duties as assigned by the Manager COMPETENCIES:
      • Strategic Thinking
      • Problem Solving/Analysis
      • Project Management
      • Communication Proficiency
      • Personal Effectiveness/Credibility
        • Excellent verbal and written communications skills
        • High school diploma / GED
        • Minimum 1 year operational freight forwarding experience preferred but not required
        • Effective, clear, and concise communication skills
        • Detail oriented with ability to solve problems independently as well as in a team environment
        • Demonstrated experience interacting, developing and maintaining customer relationships
        • Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting
        • Proven competencies in Microsoft Office products
        • Ability to understand any and all safety requirements and regulations (OSHA)
        • Ability to work flexible hours according to business needsADDITIONAL ELIGIBILITY QUALIFICATIONS:
          • Ability to read, analyze and interpret documents
          • Ability to respond effectively to inquiries or complaints WORK AUTHORIZATION/SECURITY CLEARANCE (if applicable):
            • Must be legally authorized to work in the United States OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to see, talk, hear, stand, walk, and sit for prolonged periods of time. The employee is required use hands/fingers to handle or feel, lift, carry, and reach with hands, arms, shoulders, and legs. The employee is occasionally required to bend, kneel, stoop, crouch, climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 35 pounds. WORK ENVIRONMENT: Most work time will be spent in an office setting where the environment is climate controlled. Vantec Hitachi Transport System (USA), Inc. is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. EOE/M/F/D/V

Keywords: HITACHI, Renton , Import Customer Service (Temporary to Hire / Willi, Hospitality & Tourism , Renton, Washington

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