Senior Technical Support Specialist Washington
Company: Precision Resources
Posted on: September 16, 2023
Precision Resources, a division of the Trimarc Group, Inc., is
currently seeking a talented Sr. Technical Support Specialist
(On-Site Role - Renton, WA) to join our client and to help support
and facilitate their growth and expansion of services.Job Purpose
As the Senior Technical Support Specialist, you will be part of a
dynamic team supporting internal and external clients.
You will be responsible for ensuring processes are documented,
tickets are updated, and closed with accurate information. When
necessary, escalate issues/tickets to appropriate personnel. The
position listing is for 1st shift as part of the NOC team. Weekend
and off-hour work may be required as appropriate.
Key Responsibilities and Accountabilities:
Support technology related projects as defined by key
Managing Windows and Linux systems.
Upgrading, installing, and configuring application software and
Troubleshooting and providing technical support to end users.
Creating and managing system permissions and user accounts.
Creating and maintaining workstations for both on-prem and remote
Ensure platform security and adherence to the best practices for IT
Maintain a professional demeanor with clients and colleagues.
Provide technical support & training for users with varying levels
of IT knowledge.
5-7 years of proven experience within complex corporate
Strong understanding of O365, working knowledge of Windows server
Working knowledge troubleshooting AWS, VMware, and Hyper-V for
Ability to diagnose and resolve basic technical issues remote and
on site as necessary.
Excellent communication skills both verbally and
After-hours availability when necessary to complete projects and
C2C or candidates requiring sponsorship will not be considered.
Precision Resources, a division of the Trimarc Group Inc., is one
of the fastest growing consulting and recruiting firms providing
top-tier Information Technology professionals in the southeast.
Our IT Consulting and Recruitment Division is strengthened with our
ability to match talented & experienced Information Technology
professionals to the unique business needs of our clients.
Our team-based approach allows us to combine our experiences in the
IT industry to develop effective, customized solutions quickly and
efficiently. Since we focus on building long-term relationships, we
are always striving to provide higher quality service and produce
Keywords: Precision Resources, Renton , Senior Technical Support Specialist Washington, IT / Software / Systems , Renton, Washington
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