Sr. Technical Support Specialist Washington
Company: Precision Resources
Location: Renton
Posted on: September 16, 2023
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Job Description:
Precision Resources, a division of the Trimarc Group, Inc., is
currently seeking a talented Sr. Technical Support Specialist
(On-Site Role - Renton, WA) to join our client and to help support
and facilitate their growth and expansion of services.
Job Purpose Summary:
As the Senior Technical Support Specialist, you will be part of a
dynamic team supporting internal and external clients.
You will be responsible for ensuring processes are documented,
tickets are updated, and closed with accurate information. When
necessary, escalate issues/tickets to appropriate personnel. The
position listing is for 1st shift as part of the NOC team. Weekend
and off-hour work may be required as appropriate.
Key Responsibilities and Accountabilities:
--- Support technology related projects as defined by key
stakeholders.
--- Managing Windows and Linux systems.
--- Upgrading, installing, and configuring application software and
computer hardware.
--- Troubleshooting and providing technical support to end
users.
--- Creating and managing system permissions and user accounts.
--- Creating and maintaining workstations for both on-prem and
remote employees.
--- Ensure platform security and adherence to the best practices
for IT systems.
--- Maintain a professional demeanor with clients and
colleagues.
--- Provide technical support & training for users with varying
levels of IT knowledge.
Role Requirements:
--- 5-7 years of proven experience within complex corporate
environments.
--- Strong understanding of O365, working knowledge of Windows
server administration.
--- Working knowledge troubleshooting AWS, VMware, and Hyper-V for
ticket remediation.
--- Ability to diagnose and resolve basic technical issues remote
and on site as necessary.
--- Excellent communication skills both verbally and
electronically.
--- Customer-oriented focus.
--- After-hours availability when necessary to complete projects
and directives.
C2C or candidates requiring sponsorship will not be considered.
Apply Directly:
https://evoportalus.tracker-rms.com/PrecisionResources/MyLite?id+1194
Precision Resources, a division of the Trimarc Group Inc., is one
of the fastest growing consulting and recruiting firms providing
top-tier Information Technology professionals in the southeast.
Our IT Consulting and Recruitment Division is strengthened with our
ability to match talented & experienced Information Technology
professionals to the unique business needs of our clients.
Our team-based approach allows us to combine our experiences in the
IT industry to develop effective, customized solutions quickly and
efficiently. Since we focus on building long-term relationships, we
are always striving to provide higher quality service and produce
better results.
Keywords: Precision Resources, Renton , Sr. Technical Support Specialist Washington, IT / Software / Systems , Renton, Washington
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