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Sr. Technical Support Specialist Washington

Company: Precision Resources
Location: Renton
Posted on: September 16, 2023

Job Description:

Precision Resources, a division of the Trimarc Group, Inc., is currently seeking a talented Sr. Technical Support Specialist (On-Site Role - Renton, WA) to join our client and to help support and facilitate their growth and expansion of services.

Job Purpose Summary:

As the Senior Technical Support Specialist, you will be part of a dynamic team supporting internal and external clients.

You will be responsible for ensuring processes are documented, tickets are updated, and closed with accurate information. When necessary, escalate issues/tickets to appropriate personnel. The position listing is for 1st shift as part of the NOC team. Weekend and off-hour work may be required as appropriate.

Key Responsibilities and Accountabilities:

--- Support technology related projects as defined by key stakeholders.
--- Managing Windows and Linux systems.
--- Upgrading, installing, and configuring application software and computer hardware.
--- Troubleshooting and providing technical support to end users.
--- Creating and managing system permissions and user accounts.
--- Creating and maintaining workstations for both on-prem and remote employees.
--- Ensure platform security and adherence to the best practices for IT systems.
--- Maintain a professional demeanor with clients and colleagues.
--- Provide technical support & training for users with varying levels of IT knowledge.
Role Requirements:

--- 5-7 years of proven experience within complex corporate environments.
--- Strong understanding of O365, working knowledge of Windows server administration.
--- Working knowledge troubleshooting AWS, VMware, and Hyper-V for ticket remediation.
--- Ability to diagnose and resolve basic technical issues remote and on site as necessary.
--- Excellent communication skills both verbally and electronically.
--- Customer-oriented focus.
--- After-hours availability when necessary to complete projects and directives.

C2C or candidates requiring sponsorship will not be considered.

Apply Directly:

Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast.

Our IT Consulting and Recruitment Division is strengthened with our ability to match talented & experienced Information Technology professionals to the unique business needs of our clients.

Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

Keywords: Precision Resources, Renton , Sr. Technical Support Specialist Washington, IT / Software / Systems , Renton, Washington

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