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Director - Operations, Community Technologies

Company: Providence Health & Services
Location: Renton
Posted on: September 13, 2020

Job Description:

Director - Operations, Community Technologies in Renton , Washington Description:


The Director of Operations, Community Technologies is responsible for administrative operations of the Providence St. Joseph Health Community Technologies program. The role of the Director of Operations provides the leadership, management and strategy to ensure the Community Technologies Program has the proper systems in place to effectively mature the program and ensure financial strength and operating efficiency. The Director of Operations has strong personal accountability for results, strong commitment to teamwork in support of Providence St. Joseph Health’s mission, adherence to ethical business practices and experience operating in a growing fast-paced environment with an ability to prioritize and drive actions to closure.

This Director of Operations manages a team of Community Technologies Program Operations staff. Specific accountabilities include oversight of the following functions: financial transparency, including expense controls and key metric planning, development and maintenance of program policies and procedures, management of client accounting process, development and maintenance of client and vendor contracts, alignment with legal counsel and risk information security leaders to ensure conformance with key program requirements.

Key Working Relationships

The position reports to the Vice President of Community Technologies and must establish and maintain effective working relationships staff at all levels in Providence Strategic and Management Services (PSMS), as well as with other Providence St. Joseph Health staff, vendors and agents, and others. This position may have daily interactions with Executives, Directors, Managers, Supervisors, and other subject matter experts as necessary.


The Director – Operations, Community Technologies will have the following accountabilities:

Support activities and initiates to assure the Community Technologies Program thrives and flourishes

Lead caregivers and team to accomplish program goals

Collaborate to meet the lifecycle needs of clients

Collaborate with PSMS leaders and regional teams to meet the lifecycle needs of the clients

Lead and promote activities that drive or support caregiver satisfactions

Strategic Planning:

Responsible to set strategy, vision, goals, and priorities for financial transparency and risk mitigation, client and vendor contracting, program policy, client accounting processes, legal and compliance processes

Support a culture of continuous improvement

Stay current with industry and technology trends

Oversee and mange toolset that help support automated workflows and set strategy for streamlining resource spend

Business Development:

Maintain and foster strong relationships with executives, regions, clients, and PHS/PSJH team

Oversee client master agreement

Oversee client standard offering and commitments agreement

Oversee FQHC client grant process


Collaborate to support execution of the program marketing plan

Promote and support digital platform strategies

Support the development of materials to support clients

Support the development of customer facing documents y suggesting and/or writing articles

Client Services:

Oversee change request form contracting process, including intake and close-out for clients

Function in the role of Executive sponsor for assigned clients

Support adherence to service level targets and customer service goals for clients

Manage or support the resolution issues/escalations for clients


Oversee and maintain the Community Technologies book of business, forecasts and operational budgets

Maintain ongoing partnership with system finance, treasury and accounting

Assures conformance to legal, contractual requirements in partnership with legal counsel

Establishes compliance with operational strategies y evaluating trends, establishing critical measurements, resolving problems and implementing change

Support and monitor processes and actions to successfully provide program financial transparency

Oversee 3 rd Party contract and CRF contract management processes

Monitor key operational metrics and develop action plans needed to meet targets

Development, management, revision and storage of Community Technologies policies and procedures

Additional Accountabilities include:

Financials and accounting process, including forecasts and operational budget

Contracting (contracting and vendor)

Business systems oversight and strategy



Required experience/education for this position include:

Bachelor’s Degree

Proven track record of 7 years in leadership and senior management positions in areas of managing program operations, strategic planning, accounting and finance

Experience working with legal counsel, ensuring compliance with industry requirements and standards.

Experience working with compliance leaders in monitoring and mitigating risk, as well as response to business process audits

Experience with program policy and procedure development

Experience in a healthcare setting; understanding system and program operations

Experience with Epic Implementations and/or Community Connect

Ability to successfully manage large budgets and complex projects

Ability to establish metrics to manage key elements of the department’s operational and data analytics performance required to meet both customer and financial expectations

Develop and oversee business health metrics for the organization

Ability to achieve business goals, revenue and profitability objectives through a respectful, forward-thinking and motivational style

Ability to collaboratively set strategy vision, goals and priorities both short term and long term

Ability to oversee the human resource functions including recruitment, hiring, onboarding, retention, compensation for the department

Business financials acumen

Contracting and legal experience

Experience in operationalizing new product/services to market

Preferred experience/education for this position include:

Human Resources Global Professional Certification.

We offer a full comprehensive range of benefits - see our website for details

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Providence Health & Services, Renton , Director - Operations, Community Technologies, Other , Renton, Washington

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