Service Coordinator
Company: Convergint Technologies
Location: Renton
Posted on: January 8, 2021
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Job Description:
Service CoordinatorLocationRenton, WA (On-Premises) Primary
OfficeSeattle450 Shattuck Ave. S.Suite 100Renton, WA 98057United
States DurationFull Time Desired EducationHigh School / GED Desired
Experience0-3 YearsDiploma and/or certificate in Business
Administration or related office experience required Dispatch and
customer service training preferred Previous call center, dispatch,
or administrative experience preferred Experience in construction
industry environment preferred Responsibilities1.Handles all
incoming customer calls including service dispatching, tracking and
scheduling of calls, call status tracking and call changes,
entering new sites, collections, modifying existing sites and
handling all general enquiries. May provide support and backup for
other areas of the business. May handle calls after hours.
2.Creates and dispatches work orders in iCare daily for scheduling
of planned maintenance and service. 3.Attends weekly planning
sessions; conducts weekly service paperwork reconciliation;
performs weekly timesheet data entry. 4.Completes Service Agreement
work orders as required. 5.Monitors and follows up on subcontractor
pricing; processes and approves invoicing. 6.Administers the check
in/checkout process of technicians in accordance with company
safety policy and advise supervisors of any missing/late
technicians. 7.Accurately and promptly enters work order purchase
orders into Spectrum and processes order. 8.Updates, populates,
maintains and develops customer service binder to maximize customer
service and satisfaction. 9.Procures Parts/Materials for service
work orders. 10.Provides Service Quotes to customers with the
assistance of the supervisor. 11.Schedules and follows up on all
monthly maintenance customer accounts this includes ensuring timely
communication with contract customers, key customers and sub
contractors. Meets monthly to discuss expiring contracts and to
review upcoming PM visits. 12.May establish and maintain a customer
satisfaction follow up and call back procedure and provide senior
management with appropriate feedback. May assist with customer
satisfaction surveys. 13.Provides Specialists with badging and
access to customers sites. Ensures that the specialists have
completed all customer specific training. Maintains a log for both.
14.Performs other duties and responsibilities as requested or
required. SkillsExceptional telephone and personal customer service
skills and ability to work under pressure Excellent Microsoft
Outlook, Excel, and Word skills Basic financial knowledge and
skillsability to understand basic financials such as accounts
receivable/payable, purchase orders, work orders, etc. Solid
organizational skills and the ability to handle multiple projects
tasks simultaneously Excellent attention to detail Strong verbal,
written and interpersonal communication skills Strong flexibility
to adapt to changing priorities and direction in a dynamic work
environment Shows initiative regularly engages in proactive
behavior and looks for opportunities Strong ability to facilitate a
collaborative working environment for customers and team members
OtherThis is a fast paced position that requires attention to
detail and the ability to multi task. This position deals heavily
with customers, it is important for the candidate to be pleasant
and make sure our customers are taken care of. Convergint
Technologies is an Equal Opportunity Employer who is committed to
workforce diversity. Minorities/Females/Disabled/Veterans are
encouraged to apply. Qualified applicants will receive
consideration without regard to age, race, color, religion, sex,
sexual orientation, disability, or national origin. We offer a
smoke-free and drug-free workplace. Employment is contingent upon
successful completion of background investigation and
pre-employment drug screen. All applications and resumes are held
in confidence. Only candidates whose profiles closely match
requirements will be contacted for an inverview.
Keywords: Convergint Technologies, Renton , Service Coordinator, Other , Renton, Washington
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