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Patient Account Representative

Company: Aerotek
Location: Renton
Posted on: January 11, 2021

Job Description:

Description:Purpose: COVID Vaccine queue will be created to help our members who have questions/concerns or would like to scheduled COVID testing or a COVID Vaccine. Candidates will learn all the same skills for Epic and other PAR programs, but will have a limited scope of appointing since there is an anticipated influx of calls once the vaccines are approved. In this position you will perform general patient access and registration duties in "EPIC", such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage.Skills: Call center, scheduling, Customer service, PAR, claims, Patient access, Patient scheduling, Health care, Medical terminology, Patient registration, Epic systems, Scheduling appointmentsTop Skills Details:Call Center Medical Scheduling customer serviceAdditional Skills & Qualifications:Keys requirements: 2 to 3 years of customer service experience Excellent Communication and Service service skills. Quick thinker, willing to adapt, strong stress management skills Computer savvy - skills test (Data entry/typing) Healthcare or Insurance experience preferred Must have high level of empathy and customer concern. Disqualifiers* Job Hopping* no Education degree* no exp with computers or working on phonesHave had great success with high level of customer service experience, doesn't necessarily need call center. stay away from call center life timers, meaning, don't want someone that would be stuck in their ways. Best Vs Avg candidates: Success from candidates that have a strong customer service background such as State Farm Claims rep. No collection centers candidates (tend to be rough around the edges). Any healthcare, reception or scheduler or healthcare . The ideal candidates will be adaptable, productive, and reliable as well as have an ability to work independently. They will have strong interpersonal, communication, and customer service skills. They must be able to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work. Empathy is huge (patient experience huge priority.): ie. able to advise caller if it is urgent need for medical care and need to call clinic directly to get them in.Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Renton , Patient Account Representative, Other , Renton, Washington

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