Patient Account Representative
Company: Aerotek
Location: Renton
Posted on: January 11, 2021
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Job Description:
Description:Purpose: COVID Vaccine queue will be created to help
our members who have questions/concerns or would like to scheduled
COVID testing or a COVID Vaccine. Candidates will learn all the
same skills for Epic and other PAR programs, but will have a
limited scope of appointing since there is an anticipated influx of
calls once the vaccines are approved. In this position you will
perform general patient access and registration duties in "EPIC",
such as, answer telephones, make appointments, process referrals,
maintain provider templates and appointment schedules, verify
patient demographics and insurance coverage.Skills: Call center,
scheduling, Customer service, PAR, claims, Patient access, Patient
scheduling, Health care, Medical terminology, Patient registration,
Epic systems, Scheduling appointmentsTop Skills Details:Call Center
Medical Scheduling customer serviceAdditional Skills &
Qualifications:Keys requirements: 2 to 3 years of customer service
experience Excellent Communication and Service service skills.
Quick thinker, willing to adapt, strong stress management skills
Computer savvy - skills test (Data entry/typing) Healthcare or
Insurance experience preferred Must have high level of empathy and
customer concern. Disqualifiers* Job Hopping* no Education degree*
no exp with computers or working on phonesHave had great success
with high level of customer service experience, doesn't necessarily
need call center. stay away from call center life timers, meaning,
don't want someone that would be stuck in their ways. Best Vs Avg
candidates: Success from candidates that have a strong customer
service background such as State Farm Claims rep. No collection
centers candidates (tend to be rough around the edges). Any
healthcare, reception or scheduler or healthcare . The ideal
candidates will be adaptable, productive, and reliable as well as
have an ability to work independently. They will have strong
interpersonal, communication, and customer service skills. They
must be able to learn new processes, procedures, and software
programs quickly, while demonstrating attention to detail and
accuracy in their daily work. Empathy is huge (patient experience
huge priority.): ie. able to advise caller if it is urgent need for
medical care and need to call clinic directly to get them
in.Experience Level:Entry Level About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Renton , Patient Account Representative, Other , Renton, Washington
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