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Help Desk Lead

Company: Knack
Location: Renton
Posted on: January 15, 2021

Job Description:

At Knack, we believe in celebrating the customer as a creative force. We believe that who we buy from matters. We believe that behind every great gift is a story. We believe in win-win.

Knack is the gift-giving solution for anyone who wants to give thoughtful gifts that will 'wow' the recipient. We offer an impressive selection of local, sustainable and ethos centric products for all occasions. We are specialists in corporate gifting, packaging customization and personal concierge service.

Knack is looking for an IT Help Desk Lead to join our growing company. The Help Desk Lead is responsible for owning all aspects of users, equipment, applications, and data security. You should have a solid technical background combined with customer service experience as well as a problem-solving attitude.

We'll like you because:


  • You thrive in a fast-paced environment
  • You are a self-starter and take the initiative to jump in and help before you're asked
  • You inspire those around you to do their best work
  • You are hungry to help build a business from the ground up
  • You always see the glass as half full

    You'll like us because:

    • You'll be part of a fun, high energy team who always has each other's backs
    • Your workday will be varied, requiring your leadership and problem-solving skills

      Responsibilities Include:

      • Managing data security, including users, updates and configuration of applications
      • Own GDPR compliance and PCI compliance
      • Create and maintain internal facing systems such as reporting dashboards and other tools
      • Respond to and troubleshoot employee equipment and technical issues
      • Own purchasing and maintenance of company equipment such as laptops, monitors, printers, etc.

        • Bachelor's Degree in Computer Science or related field.
        • PCI/GDPR compliance knowledge
        • Experience with systems such as Quickbooks, Zendesk, Shopify, and Shipstation
        • Proficiency with Website Tagging and Google Analytics

          Knack is an Equal Opportunity Employer. Knack does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.PI128655645

Keywords: Knack, Renton , Help Desk Lead, Other , Renton, Washington

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