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PBX Operator

Company: JLL
Location: Renton
Posted on: May 3, 2021

Job Description:

PBX Operator/Customer Services Representative (Healthcare)

Role: Serve as communication resource for client members, staff and medical team accessing services through the switchboard. Provide timely, pleasant, and professional customer service.

Responsibilities:

May be responsible for one or more of the following:

Answer multiple incoming phone lines Experience with heavy call volume and rapid response time Obtain necessary information and transfers callers to correct extensions Answer two dedicated paging lines to manage physician on-call requests Use of AMION to manage on-call schedules Document paging and hospice calls to meet compliance standards Provide information to callers as appropriate Respond quickly and accurately to emergency situations Dispatching of emergency personnel/emergency code calls Perform overhead paging and use of public address system Accurately utilize the features of the PBX console, headsets, telephone, and other related equipment Use of SPOK as part of Code Blue process at Cap Hill only Maintain confidentiality, security, and integrity of patient and organizational data Update and maintain resource manuals Perform special projects as required

REQUIREMENTS:

High school diploma or general education degree (GED) required. College degree preferred 4+ years related work experience Familiarity with switchboard operations and related equipment a plus Ability to manage multiple priorities with high flexibility and rapid response time Detail oriented, exceptional organizational and follow-through skills Strong interpersonal skills and problem-solving ability Outstanding written/verbal communication skills, including grammatical/spelling accuracy Proficient in Word, Excel, and Outlook Ability to prioritize and demonstrate excellent time management Proven record of providing excellent internal and external customer service

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veterans status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

Keywords: JLL, Renton , PBX Operator, Other , Renton, Washington

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