Customer Center Specialist Job
Date: Mar 18, 2021
Location: Renton, WA, US
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc
is recognized as a global leader in the commercial vehicle,
financial, and customer service fields with internationally
recognized brands such as Kenworth, Peterbilt, and DAF trucks.
PACCAR is a global technology leader in the design, manufacture and
customer support of high-quality light-, medium- and heavy-duty
trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR
designs and manufactures advanced diesel engines and also provides
customized financial services, information technology and truck
parts related to its principal business.
Whether you want to design the transportation technology of
tomorrow, support the staff functions of a dynamic, international
leader, or build our excellent products and services - you can
develop the career you desire with PACCAR. Get started!
PACCAR Parts is the global provider of aftermarket parts and
services to support Kenworth, Peterbilt, DAF and TRP dealers around
the world. This includes 18 distribution centers globally that
support 2,200 dealerships and over 1,000,000 customers. Aftermarket
support includes world class customer centers that deliver industry
leading uptime in conjunction with our outstanding supply chain
that delivers record levels of inventory availability for dealers
Service customers in need of emergency roadside assistance.
Identify problems and determine the type of support needed to
arrive at a solution. Arrange service response through a defined
network of service providers, with a focus on driving business to
Job Functions / Responsibilities
+ Determine and deploy the appropriate service resource.
+ Monitor job progress and provide timely updates to our
+ Document details of each activity associated with each
+ Communicate effectively with various team members
simultaneously to ensure that the appropriate actions are being
pursued on behalf of the customer.
+ Establish and assure method of payment.
+ Provide feedback (direct contact or written report) to
dealers, customers, and appropriate PACCAR entities per
+ Provide non-emergency service scheduling for trucks and other
support for contract maintenance customers.
+ Bachelor's degree or actively pursuing, preferred
+ Excellent communication skills
+ Good customer service skills with proven ability to deal
rationally with customers in difficult situations
+ Reasonable mechanical aptitude (specific truck knowledge
desirable but not required)
+ Strong PC capabilities
+ Good organizational skills with ability to effectively
+ Self-starter who is effective working under limited
+ Ability to work a flexible shift including nights, weekends,
+ Bilingual (Spanish or French) a plus but not required
+ Experience with SalesForce or orther CRM experience
Additional Job Board Information
PACCAR Parts is an eVerify Employer.
PACCAR is an Equal Opportunity Employer/Protected
PACCAR's Commitment to Diversity & Inclusion:
PACCAR has success with diverse teams of employees working
together to achieve excellent results. Having a diverse and
inclusive work environment ensures PACCAR has the talent needed to
conduct business today and in the future by leveraging different
backgrounds, skills, and viewpoints. We believe diversity in the
workplace increases innovation, results in better decisions and
increases employee engagement.