Salaried or Hourly:
As a primary contact for customers, the Floral Manager
friendly, courteous, and helpful service. The Floral Manager is
held accountable for the
department's results in providing customer service, increasing
sales, improving profits, and
Key Responsibilities & Accountabilities:
- Provide customer service as currently defined by the employer
within the scope of the
position and within company policy.
- Train, schedule, and supervise floral clerks to ensure optimum
staffing patterns for the floral
Writes schedule for Floral Department with Store Director
Follows Division guidelines for the implementation of the
- Speak with customers to resolve problems with sales,
dissatisfaction with service, or other
problems that are related to the operation of the floral
- Design esthetically pleasing floral arrangements for display or
to meet the needs of a
Manages inventory per company policies and practices to drive
sales and profits.
Perform daily inventory. Order necessary supplies to maintain
Prepare and input floral department orders into computer.
- Stocks and maintains displays in the floral department. Make
sure that all expired items are
moved from the shelves daily.
Operate helium tank to inflate balloons.
Use sprayers and containers to water all plants.
Maintain cleanliness of floral area
Operate cash register.
Monitor inter-office mail and company web page daily for updated
- Other duties as assigned.
Skills and Requirements:
- Ability to follow company customer service procedures.
Demonstrated prior customer
service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Previous experience or training as a floral clerk or
- Desired: Prior management experience.
% Inside: 90% Outside: 10%
Temperature Extremes: Varies depending on store location.
Chemicals: Seldom (mild detergents or glass cleaner).
Uses equipment such as hand truck, six-wheeled cart, grocery
cart, box cutter, pens and
pencils, spray bottle, rags, mops, broom, telephone/intercom,
knives, calculator, flower cutter,
balloon machine, computer, floral decorating supplies, cash
register to perform tasks throughout
Safety -- Sensitive Position:
Job responsibilities include tasks or duties that could affect
the safety or health of the
employee performing the task or others.
The above statements are intended to describe the general nature
of work performed by
employees assigned to this job. If you have questions or you
wish to request an
accommodation to perform the essential functions of this job,
please contact your Store
Director. All team members must comply with Company, Division,
and Store policies
and applicable laws. The responsibilities, duties and skills
required of personnel so
classified may vary within each store and from store to