ED Admitting Registrar .7 FTE

Company: Valley Medical Center
Location: Renton
Posted on: June 6, 2021

Job Description:

TITLE: Admitting Registrar

ROLE: See job description for Administrative Partner for generic job duties.

AREA OF ASSIGNMENT: Admitting

HOURS OF WORK: As Posted

RESPONSIBLE TO: Admitting Manager

PREREQUISITES:

• High School Graduate preferred

• Demonstrates basic skills in keyboarding (45 wpm) and using a personal computer in the Windows 2000 or XP environment.

• Able to communicate effectively in oral and written form in English language.

• Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.

• Excellent customer service skills.

• Has knowledge of medical terminology and abbreviations and can spell and understand commonly used terms.

QUALIFICATIONS:

• Previous experience in a business office setting or a medical office preferred.

• Demonstrates effective communication and interpersonal skills with a diverse population.

• Able to carry out assignments independently and exercise good independent judgment.

• Excellent organizational and time management skills.

• Demonstrates ability to decipher hand written notes.

• Demonstrates ability to handle telephone calls or personal interactions with tact, poise, courtesy and respect.

• Neat and well groomed in appearance, following departmental personnel standards.

• Demonstrates reliable attendance and job performance.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: In addition to the generic administrative partner job description:

• Must be able to push patients in wheelchairs from the admitting department to the patient care location.

• Must be able to stand or sit for extended periods

• Must be able to withstand the repetitive motion of keyboarding for extended periods of time.

PERFORMANCE RESPONSIBILITIES:

A. Generic Job Functions: See Generic Job Description for Administrative Partner

B. Unique Job Functions:

• Interview patients to verify their identity and match them to an existing patient history, if appropriate.

• Determine accurate demographic and insurance/third party coverage information. Makes copies of insurance cards and other information as required (living will, referrals, etc.)

Responsible to change patient insurance information on accounts in accordance with the Insurance Carrier Change Policy and Procedure. Changes to insurance carriers or other pertinent insurance information require data entry and account notes.

• Chooses appropriate insurance plan and initiates steps to meet requirements such as pre-authorization, authorization or referral for services.

• Documents the receipt of card copies, referral or authorization and enters pertinent notes for billing purposes.

• Checks all schedules on a daily basis to determine patients who have not been pre-registered for services within the next 14 days.

• Makes pre-registration phone calls to patients to gather information prior to service date so that services can be pre-authorized.

• Schedules appointments in the computer system, either from phone calls or patients presenting in person.

• Accepts payments on accounts with outstanding balances, document information in HIS and provide a receipt for the amount paid.

• Contacts the Financial Counselor for patients who need assistance with their account, need a price quote or wish to make payment arrangements.

• Provide information regarding our Charity Care Program to patients who may need assistance with their account and/or refer to the Financial Counselor.

• Assists patients by providing directions, answering questions and acting as liaison with other departments.

• Understands Valley Medical Centers Complaint and Grievance Intake process.

• Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead.

• Notify manager or training coordinator when new insurance regulations are identified so that all admitting, health information management, and patient account staff can be educated about the new requirements.

• Utilize all manuals, contacts and information available within the Patient Accounts/Registration office as a resource for quality and accurate information.

• Responsible to perform a daily audit of all registrations performed to verify accuracy.

• Maintains confidentiality of all accessible patient financial and medical records information and views information only on a needs to know basis.

• Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department manager.

• Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness and innovation.

• Other duties as assigned to facilitate accurate, timely patient account management.

Job Qualifications:

PREREQUISITES:

• High School Graduate preferred

• Demonstrates basic skills in keyboarding (45 wpm) and using a personal computer in the Windows 2000 or XP environment.

• Able to communicate effectively in oral and written form in English language.

• Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.

• Excellent customer service skills.

• Has knowledge of medical terminology and abbreviations and can spell and understand commonly used terms.

QUALIFICATIONS:

• Previous experience in a business office setting or a medical office preferred.

• Demonstrates effective communication and interpersonal skills with a diverse population.

• Able to carry out assignments independently and exercise good independent judgment.

• Excellent organizational and time management skills.

• Demonstrates ability to decipher hand written notes.

• Demonstrates ability to handle telephone calls or personal interactions with tact, poise, courtesy and respect.

• Neat and well groomed in appearance, following departmental personnel standards.

• Demonstrates reliable attendance and job performance.

Keywords: Valley Medical Center, Renton , ED Admitting Registrar .7 FTE, Other , Renton, Washington