Customer Service Operations Specialist (Customs Brokerage Product Specialist)

Company: DHL Global Forwarding
Location: Renton
Posted on: January 10, 2022

Job Description:

Job Title:Customer Service Operations Specialist (Customs Brokerage Product Specialist)Job Title: Renton, WAWe have an exciting opportunity for aCustomer ServiceOperations Specialist, Customs Brokerageto own and manage customer accounts daily operations. This position will be based at our Renton, WA location.Key Responsibilities:

• Responsible to monitor work distribution for assigned files
• Prioritize and dispatch based on customer requirements & shipment specifics
• Review customers available credit based on DGF policy to identify shipment requirement Cash on Delivery
• Determine appropriate delivery carriers based on price or customer requirements
• Pre-bill appropriate delivery charges and updates, support billing on specific account; to include auditing of all billing packets prior to submission to the customer
• Identify and research shipment-specific delivery issues and carrier failures, facilitate corrective action and provide to management
• Post-dispatch follow up procedures (including confirmation of pickup by trucker and follow-through to Proof of Delivery (POD)Skills / Requirements:
  • Strong knowledge of incoterms, customs brokerage, and freight forwarding industry (Air/Ocean)
  • Strong customer service skills (internal and external customers) and ability to identify and solve issues
  • Ability to manage vendor performance and challenge service providers when commitments are not met
  • Provide guidance to other DHL colleagues on carrier selection and performance
  • Very strong communication skills (oral and written)
  • Ability to review department specific reporting and adjust processes according to data
  • Proficiency using Microsoft Office (Outlook & Excel)
  • CargoWise experience is a plusWhy join DHL Global Forwarding?We are part of Deutsche Post DHL, the worlds leading logistics provider with operations in over 220 countries. Visit our career site on the web atOurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.At DGF, we dont build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.As the worlds leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry,when people think of forwarding; we want them to think DGF,because we have:
  • Thelargest global networkwith more than -30,000 passionate employeesThe mostefficient processesandfastest response timesThebest solutionsandbest customer serviceOur Vision:The Logistics Company for the WorldOur Mission:Excellence. Simply Delivered.Our Purpose:We connect people, improving their lives.Our Values:Respect & ResultsOur Goals:Employer, Provider, and Investment of Choice, Living ResponsibilityAbout DHL Global Forwarding (DGF):DHL Global Forwarding (DGF)is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.We are part of Deutsche Post DHL, the worlds leading logistics provider with operations in over 220 countries. Visit our career site on the web atDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Work Authorization:DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Keywords: DHL Global Forwarding, Renton , Customer Service Operations Specialist (Customs Brokerage Product Specialist), Other , Renton, Washington