Membership Services Specialist

Company: Washington Multi-Family Housing Association
Location: Renton
Posted on: May 10, 2022

Job Description:

Who are we?
Washington Multi-Family Housing Association (WMFHA) is a leading not-for-profit member organization serving owners, managers, and developers of rental housing, and industry service and product suppliers working together to promote and enrich the multifamily housing industry in Washington state. -WMFHA serves its members through effective leadership and advocacy, educational and career development opportunities, information exchange, networking opportunities, and business development. WMFHA is the state-chartered affiliate organization of the National Apartment Association (NAA).

How can you contribute?
The Membership Services Specialist is responsible for enhancing membership growth, engagement, and satisfaction to meet the association's mission, vision, and values and to serve our valued members. You can enjoy assisting with the coordination of membership services and recruiting programs and serve as a key liaison to support member engagement and satisfaction! You are a problem solver by nature and enjoy building relationships. Keeping our members happy is your passion, and ours. You love working hard and feel a sense of pride and accomplishment in the small details that make us all successful.

Why do we do what we do?
The philosophy and general objective of the association's member engagement initiatives is to provide rewarding, educational, informative, fun, and highly valued experiences through events, educational opportunities, career development, and other member functions. We offer many platforms from which members and prospective members may learn, grow, and network.

Are you excited to---?
- - - - - - - - -Coordinate member outreach to promote member satisfaction and engagement
- - - - - - - - -Develop communication strategies to maximize customer engagement
- - - - - - - - -Enhance new member welcome and onboarding
- - - - - - - - -Implement strategies to increase member retention
- - - - - - - - -Implement strategies to increase member participation in events and education
- - - - - - - - -Identify desired membership initiatives
- - - - - - - - -Assist members with questions related to membership
- - - - - - - - -Quantify membership value and resources for members
- - - - - - - - -Conduct annual member satisfaction surveys
- - - - - - - - -Promote a member mentorship program
- - - - - - - - -Increase member volunteer opportunities such as our ambassador program
- - - - - - - - -Increase supplier partner membership through recruitment efforts
- - - - - - - - -Manage membership goals
- - - - - - - - -Conduct "exit interviews" with members who have canceled membership
- - - - - - - - -Promote Members Using Members campaign
- - - - - - - - -Coordinate annual membership drive
- - - - - - - - -Identify and reach out to potential future members
- - - - - - - - -Responsible for member database updates and accuracy
- - - - - - - - -Assist with preparation of "member engagement road shows"
- - - - - - - - -Answer telephone while at WMFHA office
- - - - - - - - -Support membership in Eastern Washington and other geographic markets
- - - - - - - - -Assist with event preparation
- - - - - - - - -Serve as WMFHA team liaison to Membership Committee
- - - - - - - - -Support the Director of Events with member events

We're excited about you because you possess---
- - - - - - - - -Practical or applicable work experience
- - - - - - - - -2+ years customer service experience
- - - - - - - - -Strong administrative skills
- - - - - - - - -A keen eye for details
- - - - - - - - -Strong time management and project management experience
- - - - - - - - -Strong organizational and interpersonal skills
- - - - - - - - -A drive to deliver top quality customer service
- - - - - - - - -Ability to learn new systems and comfort with technology
- - - - - - - - -Excellent verbal and written communication skills
- - - - - - - - -Uncompromising positive attitude and service approach
- - - - - - - - -Proven relationship-building experience
- - - - - - - - -Good communication skills. Public speaking experience a plus.
- - - - - - - - -Demonstrated honesty, responsibility, integrity, and fulfillment of commitments
- - - - - - - - -Ability to interact collaboratively with association members and within a team
- - - - - - - - -Fast learner, self-directed and self-starter skills with high attention to detail
- - - - - - - - -Contribute to a positive work environment
- - - - - - - - -Experience with project management software a plus
- - - - - - - - -Ability to multitask with several projects ongoing at any time
- - - - - - - - -Advanced computer literacy skills with MS Office Suite applications
- - - - - - - - -Property management, association management, or nonprofit experience a bonus

Position Details:
- - - - - - - - -Reports of Director of Events.
- - - - - - - - -Hourly, non-exempt.
- - - - - - - - -Monday - Friday, 8:30 am - 5:00 pm
- - - - - - - - -Work from the WMFHA office when needed
- - - - - - - - -Flexible work schedule (some after-hours work) and some work from home opportunities
- - - - - - - - -Some travel required
- - - - - - - - -Some moderate lifting may be required plus light physical work. Accommodations can be made upon request
- - - - - - - - -All other duties as assigned

Keywords: Washington Multi-Family Housing Association, Renton , Membership Services Specialist, Other , Renton, Washington