Care Access Liaison PSJH

Company: Providence Health & Services
Location: Renton
Posted on: August 5, 2022

Job Description:

Description Care Access Liaison PSJH - Patient Engagement at Providence Strategic and Management Services The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks. Required qualifications:

• Two (2) years customer service experience.
• Two (2) years experience interacting with and engaging customers virtually over the phone. Preferred qualifications:
  • One (1) year technical support experience Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. We offer a full comprehensive range of benefits - see our website for details - http://www.providenceiscalling.jobs/rewards-benefits. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Requsition ID: P359067 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Schedule: Full time Shift: Variable Career Track: Admin Support Department: 4007 SS CC PATIENT ENGMT Address: WA Renton 2001 Lind Ave SW Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Keywords: Providence Health & Services, Renton , Care Access Liaison PSJH, Other , Renton, Washington