Patient Access Representative_Float
Company: Kaiser Permanente
Location: Renton
Posted on: May 24, 2023
Job Description:
Description:
$3,000 sign-on bonus eligible position!
Perform general patient access and registration duties in EPIC
Practice Management, such as, answer telephones, make appointments,
maintain provider templates and appointment schedules, verify
patient demographics and insurance coverage. Perform general
patient account management duties, such as, obtain prior
authorization for services, process items in the appropriate work
queues to complete registration and enter service capture data.
Ensure patient accounts and coverage structures meet Kaiser
Foundation Health Plan of Washington standards and billing
requirements of various payors. Function as liaison to Patient
Financial Services and the Health Plan. Communicate with external
government payors and employers, as necessary. Work directly with
patients on billing related matters and provide fee estimates to
patients for Kaiser Foundation Health Plan of Washington services.
May perform duties related to cash collection and depositing.
Demonstrate strong customer service and communication skills.
Adhere to HIPAA and patient confidentiality requirements. May act
as the patients' first point of contact with Kaiser Foundation
Health Plan of Washington.
Essential Responsibilities:
- Patient Access and Registration: Answer phones. Perform
appointment making processes. Complete accurate patient
registration, such as, verification of patient demographics and
payor coverage. Perform check-in, check-out, admit and discharge
tasks. Build and maintain appointing templates. Perform MyGH set up
verification. Communicate with patients via multiple channels.
- General Account Management: Confirm and set up payor coverage
structures. Obtain prior authorization for services. Process
appropriate items in the patient, claim edit and charge review work
queues. Act as liaison to Patient Financial Services and the Health
Plan. Communicate with external government payors and employers, as
necessary. Perform manual service capture and data entry. Act as
liaison to Health Information Management Coding Specialist for
facility specific coding issues. Apply account review criteria and
billing guidelines in preparation for off site billing of
professional services. Provide fee estimates for GH services.
Assist patients with billing questions.
- Customer Service: Adhere to Kaiser Foundation Health Plan of
Washington behavior & appearance standards. Demonstrate strong
customer service and communication skills. Treat customers with
courtesy and respect. Adhere to HIPAA and patient confidentiality
requirements. May act as a guide when a patient accesses Kaiser
Foundation Health Plan of Washington services
- Cash Collection and Depositing: Collect co-pays and cost shares
for services. Process refunds. Perform daily cash reconciliation
and reporting for retail transactions. Process daily till closeout.
Prepare bank documentation, combine and reconcile deposits of
cashiers in the facility
Basic Qualifications:
Experience
- Minimum one (1) year of experience in a business office within
a medical care delivery, hospital, insurance or large contact
center environment OR a minimum two (2) years of experience
providing excellent customer service in a fast-paced
environment.
Education
- High School Diploma OR General Education Development (GED)
required.
License, Certification, Registration
- N/A
Additional Requirements:
- Experience in electronic patient accounting, scheduling or
customer information systems.
- Basic PC skills in MS Windows environment, 10-key and typing
(35 WPM).
- Customer service skills, the ability to effectively communicate
with a diverse customer base, and strong organizational skills.
Preferred Qualifications:
- Three (3) years of experience in a patient care setting.
- Six (6) months experience in processing various types of
billing, including workers compensation, subrogation, coordination
of benefits, and private/self-pay.
- Vocational training in medical office procedures and
billing.
- Coursework or practical training and experience in ICD-9 and
CPT coding.
- Demonstrate a high degree of adaptability, productivity, and
reliability as well as an ability to work independently in an
ambiguous environment.
- Use of Epic Cadence/Prelude/Resolute or other patient
scheduling and accounting systems.
- Understanding of Kaiser Foundation Health Plan of Washington
billing protocols and cash posting systems.
- Familiar with medical terminology.
- Knowledge of delivery system business operations processes,
including appointing, account intake and verification, cashiering,
financial interviewing, referral processing and data entry.
- Working knowledge of health care insurance practices and
billing.
- Knowledge of health care payer/insurer types, including state
and federal workers compensation, commercial, subrogation,
self-insured, Medicare (CMS) and Medicaid (DSHS).
- Understanding of Kaiser Foundation Health Plan of Washington
insurance products and benefits.
- Proven ability to establish credibility and respect with
patients.
- Proven ability to problem solve and take initiative.
- Ability to provide feedback and education to other staff
regarding correct procedures.
- Effective interpersonal, communication, and customer service
skills for both face-to-face and telephone interactions with
patients, medical staff, and team members.
- Positive, open-minded, and focused on continuous
improvement.
- Ability to learn new processes, procedures, and software
programs quickly, while demonstrating attention to detail and
accuracy in their daily work.
Primary Location: Washington,Renton,Renton Administration -
Glacier
Scheduled Weekly Hours: 40
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Employee Group/Union Affiliation: J04-OPEIU-OPEIU East and West
Job Level: Individual Contributor
Department: Renton Admin Baker - Resource Management/Float Pool -
1130
Pay Range: $20.3 - $24.91 / hour
Sign on bonus: $3000.00 The ranges posted above reflect the
location in the job posting. The salary range may vary if you
reside in a different location or state than the location
posted.
Travel: Yes, 100 % of the Time At Kaiser Permanente, equity,
inclusion and diversity are inextricably linked to our mission, and
we aim to make it a part of everything we do. We know that having a
diverse and inclusive workforce makes Kaiser Permanente a better
place to receive health care, a more supportive partner in our
communities we serve, and a more fulfilling place to work. Working
at Kaiser Permanente means that you agree to and abide by our
commitment to equity and our expectation that we all work together
to create an inclusive work environment focused on a sense of
belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a
diverse and inclusive workforce. Applicants will receive
consideration for employment without regard to race, color,
religion, sex (including pregnancy), age, sexual orientation,
national origin, marital status, parental status, ancestry,
disability, gender identity, veteran status, genetic information,
other distinguishing characteristics of diversity and inclusion, or
any other protected status. Submit Interest
Keywords: Kaiser Permanente, Renton , Patient Access Representative_Float, Other , Renton, Washington
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