Customer Center Specialist Job
Company: PACCAR Winch
Location: Renton
Posted on: May 24, 2023
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Job Description:
Customer Center Specialist Job
Apply now -
Date: May 4, 2023
Location: Renton, WA, US, 98055
Company: PACCAR
Requisition Summary
Service customers in need of emergency roadside assistance.
Identify problems and determine the type of support needed to
arrive at a solution. Arrange service response through a defined
network of service providers, with a focus on driving business to
our dealers.
Job Functions / Responsibilities
Determine and deploy the appropriate service resource.
Monitor job progress and provide timely updates to our
customers.
Document details of each activity associated with each
incident.
Communicate effectively with various team members simultaneously to
ensure that the appropriate actions are being pursued on behalf of
the customer.
Establish and assure method of payment.
Provide feedback (direct contact or written report) to dealers,
customers, and appropriate PACCAR entities per procedure.
Provide non-emergency service scheduling for trucks and other
support for contract maintenance customers.
Qualifications
Bachelor's degree or actively pursuing, preferred
Excellent communication skills
Good customer service skills with proven ability to deal rationally
with customers in difficult situations
Reasonable mechanical aptitude (specific truck knowledge desirable
but not required)
Strong PC capabilities
Good organizational skills with ability to effectively
prioritize
Self-starter who is effective working under limited supervision
Ability to work a flexible shift including nights, weekends, and/or
holidays
Bilingual (Spanish, French or Punjabi) a plus but not required
Experience with SalesForce or orther CRM experience desired.
Additional Job Board Information
PACCAR Benefits:
As a U.S. PACCAR employee, you have a full range of benefit options
including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after
retirement
Comprehensive paid time off - minimum of 10 paid vacation days
(additional days are provided with additional seniority/years of
service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account
(HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial
counseling and more
This position is eligible for a holiday gift
This position may offer relocation assistance benefits
Salary Range:
At PACCAR, we value talent and promote growth and development. We
carefully consider numerous compensation factors including your
education, training, or experience. The salary range for this
position is $55,400 - $83,100 annually. Additionally, this role is
eligible for the full range of benefit options listed above.
Additional Information:
PACCAR is an Equal Opportunity Employer/Protected
Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together
to achieve excellent results. Having a diverse and inclusive work
environment ensures PACCAR has the talent needed to conduct
business today and in the future by leveraging different
backgrounds, skills, and viewpoints. We believe diversity in the
workplace increases innovation, results in better decisions and
increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and
services to support Kenworth, Peterbilt, DAF and TRP dealers around
the world. This includes 18 distribution centers globally that
support 2,200 dealerships and over 1,000,000 customers. Aftermarket
support includes world class customer centers that deliver industry
leading uptime in conjunction with our outstanding supply chain
that delivers record levels of inventory availability for dealers
and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is
recognized as a global leader in the commercial vehicle, financial,
and customer service fields with internationally recognized brands
such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global
technology leader in the design, manufacture and customer support
of high-quality light-, medium- and heavy-duty trucks under the
Kenworth, Peterbilt and DAF nameplates. PACCAR designs and
manufactures advanced diesel engines and also provides customized
financial services, information technology and truck parts related
to its principal business.
Whether you want to design the transportation technology of
tomorrow, support the staff functions of a dynamic, international
leader, or build our excellent products and services - you can
develop the career you desire with PACCAR. Get started!
Keywords: PACCAR Winch, Renton , Customer Center Specialist Job, Other , Renton, Washington
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