Service Coordinator

Company: Integrated Systems
Location: Renton
Posted on: May 25, 2023

Job Description:

Position Summary:

Integrated Systems, a commercial Heating, Ventilation, and Air Conditioning (HVAC) company, is seeking an organized, detail oriented, and reliable person for a full-time Service Coordinator position. This position supports the Lead Coordinator and has the opportunity for future growth into a Project Coordinator role.


Primary responsibilities include but are not limited to:

Dispatching a team of Field Service Technicians
Maintaining consistent communication on current job status with the Field Service Technicians, Customers, and Vendors
Prioritizing service calls according to urgency and importance
Proactively identifying opportunities to improve the flow of product and labor
Coordinating schedules with other Coordinators and Customers, including emergency service requests
Managing the shared dispatch email inbox
Answering, re-directing and returning phone calls
Distributing necessary collected information and documents to Field Service Technicians and storing internal collected information for reference, as needed
Ensuring accurate documentation and tracking of schedules are maintained in the dispatch system and internal cloud storage
Assisting with the generation of scope and sequence for work
Maintaining expenses within approved budgetary constraints by utilizing an internal purchase order system and monitoring job costs
Completing general office work
Qualifications:

Dispatching experience preferred
Construction industry experience preferred
HVAC knowledge preferred, but not required
Microsoft Office experience, including Microsoft Outlook, Excel, Word, and Teams
Proficiency in multi-tasking and problem solving
Ability to prioritize tasks based on importance and urgency
Focus on details
Excellent communication and interpersonal skills
Self-starter and time management skills
Professionalism in office and on phone
Ability to drive tasks to a conclusion
Willingness to learn and ask questions
Minimum high school diploma or equivalent

Keywords: Integrated Systems, Renton , Service Coordinator, Other , Renton, Washington