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IT Technical Support Analyst Job

Company: PACCAR
Location: Renton
Posted on: November 17, 2021

Job Description:

Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started! Division Information Kenworth Truck Company is the manufacturer of The World's Best-- heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company's dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency's Clean Air Excellence award in recognition of its environmentally friendly products. Requisition Summary Responsible for installing, maintaining, and supporting PC infrastructure (hardware and software), understanding and analyzing complicated processes to provide solutions, and making decisions under pressure in a fast paced environment. Job Functions / Responsibilities Support and maintain Manufacturing Execution System within Engine Plant Troubleshoot IT and Controls System issues on factory floor Integrate applications across various infrastructure platforms Develop new applications using Microsoft platform Document in-house developed systems Participate as a member of the site's IT -----On Call--- team that provides after hours support to site's application portfolio Coordinate activities with help desk, network services, or other information systems groups (DBAs, developers, and operations) Partner with operations to ensure that maximum value is being derived from systems Collaborate with Corporate IT support organizations on system management, testing and deployment Represent Information Systems function to all customers in a positive and professional manner Stay apprised of emerging trends and technologies and make recommendations for their use Possibly two (2) to four (4) weeks per year of travel. Qualifications * Bachelor's Degree in Information Systems, Computer Science, or related field required * 3 - 5 years of experience in a customer support/service role * Strong technical knowledge of one or all of the following: LAN/WAN, SCCM, Network and PC operating systems, Smart devices, network hardware, protocols and standards including 802.11X, TCP/IP, DNS, DHCP, DFS, AD and replication. * Preferred technical skills and certifications include: VBScript, Powershell, Batch, CCNA, CCENT, Comptia A+ preferred * Prior experience working in a production manufacturing environment preferred. * Excellent interpersonal skills. * Ability to conduct and direct research of IT issues, and source products as required. * Proven analytical, evaluative, and problem-solving abilities. * Extensive experience working in a team-oriented, collaborative environment. * Ability to lift up to 50lbs * Ability to work some evenings and weekends as needed Education * Bachelor's Degree in Computer Science or related field required. Additional Job Board Information PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Nearest Major Market: Seattle Nearest Secondary Market: Bellevue Job Segment: Help Desk, Information Technology, Technical Support, Gas, Gas Technician, Technology, Energy#06022021

Keywords: PACCAR, Renton , IT Technical Support Analyst Job, Professions , Renton, Washington

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