Customer Service Operations Agent (Air Import)

Company: DHL Global Forwarding
Location: Renton
Posted on: January 6, 2022

Job Description:

Job Title:Customer Service Operations Agent (Air Import)Job Location:Renton, WADHL Global Forwarding (DGF)is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.htmlAs aCustomer Service Operations Agent (Air Import)you will be responsible for the movement of our customers air import shipments.You will be the main point of contact for coordination between customers shipment imports, customs brokers, and shipping carriers.Key Responsibilities:

• Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
• Build customer relationships by responding to customer communications via email, fax and mail
• Work with air and ground transportation partners to handle shipments
• Receive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipments
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
• Answer all customer inquiries in accordance with the Customer Service Policy standards
• Further increase customer satisfaction and business share through proactive and regular contact
• Communicate with and ensure release of the freight from air carriers
• Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
• Setup and coordinate deliveries to the customer
• Handle and manage all customer contact at file level regarding exceptions
• Additional projects as directedSkills / Requirements:
  • Exceptional customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook)
  • Air freight industry experience preferred
  • Cargo Wise systems knowledge is a plusWhy join DHL Global Forwarding?We are part of Deutsche Post DHL, the worlds leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.htmlOurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.At DGF, we dont build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.As the worlds leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry,when people think of forwarding; we want them to think DGF,because we have:
    • Thelargest global networkwith more than -30,000 passionate employees
    • The mostefficient processesandfastest response times
    • Thebest solutionsandbest customer serviceOur Vision:The Logistics Company for the WorldOur Mission:Excellence. Simply Delivered.Our Purpose:We connect people, improving their lives.Our Values:Respect & ResultsOur Goals:Employer, Provider, and Investment of Choice, Living ResponsibilityAbout DHL Global Forwarding (DGF):DHL Global Forwarding (DGF)is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.We are part of Deutsche Post DHL, the worlds leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.htmlDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Work Authorization:DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Keywords: DHL Global Forwarding, Renton , Customer Service Operations Agent (Air Import), Professions , Renton, Washington