Service Dispatcher
Company: General Parts, LLC
Location: Renton
Posted on: August 7, 2022
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Job Description:
Job Description If you---re looking for an employer who is an
industry leader that has been in the business for over 80 years,
then look no further. Founded in 1939, General Parts distributes
parts and provides service for over 60,000 active customers and 400
manufacturers of commercial foodservice equipment. Corporate
headquartered in Bloomington, MN, we provide service coverage in
all or parts of 27 states through our 29 branch locations. POSITION
SUMMARY: The Dispatcher dispatches Service Technicians to install,
service, and repair electric, gas, or steam powered commercial
foodservice and HVAC/R equipment. ESSENTIAL FUNCTIONS: (Essential
functions may include, but are not limited to, the functions listed
below) - Communicates with customers, dealers, and sales
representatives to determine the service and scheduling needs of
the customers. - Generates service calls within the computer
program recording the type and scope of work to be performed. -
Works closely with the service manager and other dispatchers to
coordinate technicians according to customer requests, determine
schedules, assign technician workloads, dispatch workers to the
job, and update service information within the dispatch system. -
Schedules and notifies technicians of daily assignments. Monitors
technicians--- workload and capacity throughout the day. -
Interacts with the Parts Department to verify availability of parts
to ensure quality and timely service calls. - Creates and maintains
new customer accounts with up to date and accurate information. -
Understands and communicates credit/collections guidelines and
resolves situations accordingly - Follows safe work practices and
accident prevention procedures. - Other duties as assigned by
Management. RESPONSIBILITIES OF THE POSITION: - Non-supervisory
position. - Reports to the Service Manager/ Supervisor. - Makes
decisions that affect other people, the financial resources, and/or
the image and reputation of the organization. MINIMUM
QUALIFICATIONS: - High School diploma or its equivalent. - Two (2)
years of education and/or experience in related area. - Excellent
customer service, communication, and problem solving skills - Pass
a pre-employment drug screen and criminal background check. -
Highly safety conscious. - Excellent organizational skills, must be
motivated, a self-started, and able to follow through on duties and
assignments with minimal supervision - Normal office environment. -
Occasional light lifting of office equipment, supplies, and boxes.
- Frequent sitting with occasional walking and standing. - Requires
dexterity on use of fingers for the operation of computers and
other office equipment. General Parts offers a competitive benefit
package that includes 401(k), Medical, Dental, Vision, Company Paid
Short and Long-Term Disability, Company Paid Life Insurance,
Voluntary Life Insurance, Paid Holidays, Paid Time Off, and more.
General Parts participates in E-Verify and is an Equal Opportunity
Employer For more information please visit our website:
https://generalparts.com/careers Company Description Over the last
80 years the General Parts Group has grown to become one of the
largest Foodservice Equipment Support companies in the USA. Our
award-winning service department, GP- ServiceDirect currently
supports a field service force of over 200 technicians, providing
service in all or part of 26 states throughout the USA.
Keywords: General Parts, LLC, Renton , Service Dispatcher, Professions , Renton, Washington
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