Member Services Representative
Company: Aerotek
Location: Renton
Posted on: February 24, 2021
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Job Description:
Description:Resolve complaints and inquires and provide
information to members, prospective members, providers, other
insurance carriers, agents and brokers, attorneys, employer groups
and other member or provider representatives in writing, in person
and over the telephone. Issues may be health plan related (e.g.
medical coverage, claims, referrals, eligibility) or delivery
system issues (e.g., appointment access, medical center service
complaints, physician selection, fee quotes, patient billing
issues)Skills:Customer Service, Call Center Environment, Health
Care, Analytical Skill, Microsoft, Insurance, Epic, Health plan,
inbound and outbound calls, call resolution, Member service, Csr,
Claim, Inbound call, Call centerTop Skills Details:Strong
CommunicationProblem SolvingDuel Monitor (MS Windows Applications)
Attention to detailAdditional Skills & Qualifications:Education:
High School Diploma/GED Required; Associates Degree Preferred Basic
Qualifications: 1 year of call center. Preferred Work Experience:
Call center experience in a health care or insurance
environment.Ideal candidate: Medical or insurance background with
call centerKeys requirements: 2 to 3 years of customer service
experience Excellent customer service skills. Quick thinker,
willing to adapt, strong stress management skills Computer savvy -
skills test (Data entry/typing) Healthcare or Insurance experience
preferredDIS: No HS/GED, Job Hopping, no jobs with
admin/computer/phone skillsBest Vs Avg candidates: Success from
candidates that have a strong customer service background such as
State Farm Claims rep. No collection centers candidates (tend to be
rough around the edges). Any healthcare, reception or scheduler or
healthcare admin work .The ideal candidates will be adaptable,
productive, and reliable as well as have an ability to work
independently. They will have strong interpersonal, communication,
and customer service skills. They must be able to learn new
processes, procedures, and software programs quickly, while
demonstrating attention to detail and accuracy in their daily
work.Experience Level:Entry Level About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Renton , Member Services Representative, Sales , Renton, Washington
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