Member Services Representative

Company: Aerotek
Location: Renton
Posted on: February 24, 2021

Job Description:

Description:Resolve complaints and inquires and provide information to members, prospective members, providers, other insurance carriers, agents and brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone. Issues may be health plan related (e.g. medical coverage, claims, referrals, eligibility) or delivery system issues (e.g., appointment access, medical center service complaints, physician selection, fee quotes, patient billing issues)Skills:Customer Service, Call Center Environment, Health Care, Analytical Skill, Microsoft, Insurance, Epic, Health plan, inbound and outbound calls, call resolution, Member service, Csr, Claim, Inbound call, Call centerTop Skills Details:Strong CommunicationProblem SolvingDuel Monitor (MS Windows Applications) Attention to detailAdditional Skills & Qualifications:Education: High School Diploma/GED Required; Associates Degree Preferred Basic Qualifications: 1 year of call center. Preferred Work Experience: Call center experience in a health care or insurance environment.Ideal candidate: Medical or insurance background with call centerKeys requirements: 2 to 3 years of customer service experience Excellent customer service skills. Quick thinker, willing to adapt, strong stress management skills Computer savvy - skills test (Data entry/typing) Healthcare or Insurance experience preferredDIS: No HS/GED, Job Hopping, no jobs with admin/computer/phone skillsBest Vs Avg candidates: Success from candidates that have a strong customer service background such as State Farm Claims rep. No collection centers candidates (tend to be rough around the edges). Any healthcare, reception or scheduler or healthcare admin work .The ideal candidates will be adaptable, productive, and reliable as well as have an ability to work independently. They will have strong interpersonal, communication, and customer service skills. They must be able to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Renton , Member Services Representative, Sales , Renton, Washington