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Sales Support Supervisor

Company: Alaska USA Federal Credit Union
Location: Renton
Posted on: January 15, 2022

Job Description:

Overview:Reports To: Mortgage Production Support Manager
Functions Supervised: Loan Setup, Disclosure Department
Primary Functions: Supervise Loan Setup Team and Disclosure Team to ensure consistent quality and timely submission within management prescribed requirements.
Duties and Responsibilities:


  • Supervise the Loan Setup and Disclosure Teams to ensure consistency and accuracy of all loan setup and disclosure functions. Troubleshoot issues and research answers associated with completion duties, including working with Compliance.
  • Ensure all applications are disclosed within required regulatory timelines, including initial disclosures and re-disclosures.
  • Stay abreast of changes impacting the Loan Setup and Disclosure teams. Coordinate with the Mortgage Production Support Manager to communicate changes in loan setup and disclosure, mindful of the impacts to staffing, etc.
  • Manage recruiting, training and on-boarding of staff.
  • Provide ongoing training related to workflow procedures and system functionality for all mortgage Loan Setup and Disclosure staff.
  • In conjunction with the Mortgage Production Support Manager, implement and maintain effective pipeline management for Loan Setup and Disclosure to enhance communication between production, production support, and operations.
  • Ensure TRID, RESPA and ECOA compliance requirements are satisfied.
  • Answer and train to on-going quality control errors.
  • Perform other duties as assigned.Qualifications:Education: Bachelor's degree in Business Administration with advanced industry courses in real estate lending.
    Creditable Experience in Lieu of Education: Five years of real estate lending experience with at least three years at the loan processing level. Advanced industry courses in real estate lending desirable. Three years technical computer knowledge and experience with real estate lending systems.
    Experience/Skills: Strong process management and communications skills. At least three years experience in mortgage operations/support with emphasis in closing or initial disclosures. Thorough knowledge of all aspects of real estate lending including knowledge of all applicable laws, regulations and programs. Proven ability to provide operational support in the area of mortgage lending.
    Equal Opportunity Employer

Keywords: Alaska USA Federal Credit Union, Renton , Sales Support Supervisor, Sales , Renton, Washington

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